Natalie Rodriguez
Staten Island,NY
Summary
Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
ST Xavier home care services
The Bronx, NY
03.2024 - 11.2024
- Adhered to HIPAA regulations when handling confidential patient information.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Wrote comprehensive goals and patient treatment plans.
- Collaborated with parents and guardians to develop strategies to combat anxiety.
- Assessed students' home environments by conducting onsite visits.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Utilized crisis intervention techniques when needed to de-escalate difficult situations.
- Employed cognitive behavioral therapy strategies in order to help clients identify patterns of thinking that may be contributing to distress.
Receptionist
P.E.T.S
New York, NY
01.2023 - 09.2024
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Childcare Assistant
Tons of fun daycare
Queens, NY
04.2015 - 01.2018
- Monitored children's progress and behavior, reporting observations to lead teacher.
- Provided guidance on social interaction among peers within the group setting.
- Managed inventory of supplies, requesting restocks as necessary to maintain resources.
- Conducted daily health checks including temperature taking and recording results.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Introduced learning activities and imaginative play to teach children to explore.
Education
Associate of Applied Science - Early Childhood Care And Education
Hostos Community College
Bronx, NY08-2021
Skills
- Front desk supervision
- Spanish fluency
- Phone etiquette
- Office administration
- Customer service
- Conflict resolution
- Computer proficiency
- Client relations
- Empathy and patience
- Problem-solving
Languages
Spanish
Professional
Timeline
Patient Service Representative
ST Xavier home care services
03.2024 - 11.2024
Receptionist
P.E.T.S
01.2023 - 09.2024
Childcare Assistant
Tons of fun daycare
04.2015 - 01.2018
Associate of Applied Science - Early Childhood Care And Education
Hostos Community College
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