Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Rodriguez

Haverstraw

Summary

Dynamic and adaptable professional with a proven track record of enhancing customer satisfaction and loyalty across various roles, Skilled in bilingual communication and efficient organization, I excel in fast-paced environments, demonstrating exceptional time management and a keen attention to detail. Achieved consistent sales targets and fostered team development through mentorship.

Overview

19
19
years of professional experience

Work History

Home Aid Assistant

All Care Home Health Services
12.2023 - 10.2024

Assisted client during bathing and getting dressed.

Assist client with daily task

Administered medication at prescribed time

Made appointments as well as provide transportation and accompanying client to all these appointments.

House cleaning, laundry and maintaining home

Food shopping

Made food for patient

Organizing

Maintain a comfortable and safe environment

Provide emotional support to client





Key Holder

Papyrus Stationary
03.2015 - 02.2020
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, answering phone calls, shipment & replenishment of product.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Provide excellent customer service


Teachers Assistant

Tutor Time Learning Center
05.2014 - 01.2015
  • Provided educational child care
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, and reviewing work.
  • Maintained safe environment for children.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Help maintain a fun and interactive classroom.
  • Ensure the daily care of every child by following all NY State licensing guidelines.

Sales Associate

BCBGMAXAZRIA at Lord & Taylor
08.2011 - 02.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Key Holder

Garage Clothing Store
03.2008 - 04.2011
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.

Key Holder

Carlton Cards
09.2005 - 02.2008
  • Opening and closing I oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Enhanced customer experience by providing exceptional service from start to finish.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.

Education

No Degree - Fashion Design

Fashion Institute of Technology
New York, NY
06-2012

Licensed Cosmetologist -

Capri Cosmetology Learning Center
Nanuet, NY
04-2012

High School Diploma -

North Rockland High School
Thiells, NY
06-2009

Skills

  • Bilingual (english/spanish)
  • Outstanding communication skills
  • Organized and efficient
  • Team player, able to handle various task and prioritize
  • Fast learner
  • Time management
  • Attention to detail
  • Adaptability

Timeline

Home Aid Assistant

All Care Home Health Services
12.2023 - 10.2024

Key Holder

Papyrus Stationary
03.2015 - 02.2020

Teachers Assistant

Tutor Time Learning Center
05.2014 - 01.2015

Sales Associate

BCBGMAXAZRIA at Lord & Taylor
08.2011 - 02.2013

Key Holder

Garage Clothing Store
03.2008 - 04.2011

Key Holder

Carlton Cards
09.2005 - 02.2008

No Degree - Fashion Design

Fashion Institute of Technology

Licensed Cosmetologist -

Capri Cosmetology Learning Center

High School Diploma -

North Rockland High School
Natalie Rodriguez