Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalie Rodriguez

Oklahoma City,OK

Summary

Dynamic and dedicated Medical Assistant with extensive experience at Express Family Care, skilled in medical office procedures and patient management. Bilingual in Spanish, I excel in fostering patient relationships and ensuring compliance with HIPAA regulations. Recognized for initiative-taking and enhancing team performance through effective communication and support.

Overview

5
5
years of professional experience

Work History

Medical Assistant/Receptionist

Express Family Care
02.2025 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Worked well in a team setting, providing support and guidance.

Member Service Specialist

Sam’s Club
11.2023 - 02.2025
  • Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
  • Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
  • Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Self-motivated, with a strong sense of personal responsibility.

Cashier

Walmart
03.2023 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Receptionist

Nursing Home
05.2020 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Used basic computer skills to key customer names, addresses, statistical information, or other data.

Education

High School Diploma -

Epic Charter School
Oklahoma City, OK
12-2024

Skills

  • Medical office procedures
  • Initiative-taking
  • Healthcare industry
  • Medical receptionist experience
  • Spanish (Bilingual)

Languages

Spanish
Full Professional

Timeline

Medical Assistant/Receptionist

Express Family Care
02.2025 - Current

Member Service Specialist

Sam’s Club
11.2023 - 02.2025

Cashier

Walmart
03.2023 - 11.2023

Receptionist

Nursing Home
05.2020 - 08.2022

High School Diploma -

Epic Charter School

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Natalie Rodriguez