Hi, I’m
Natalie Rodriguez
Worcester,United States
Summary
Experienced owner with expertise in operations management, talent development, and business management. Proven track record overseeing restaurant operations, implementing creative marketing strategies, and teaching hospitality courses. Dedicated to mentoring future leaders and cultivating a collaborative and innovative work environment.
Overview
25
years of professional experience
1
Certification
Work History
Quinsigamond Community College
Adjunct Instructor
08.2023 - Current
Job overview
- Delivered comprehensive lectures on essential hospitality topics, ensuring students understood industry fundamentals.
- Participated in professional development events aimed at increasing competency in teaching methodologies and staying up-to-date on current trends within the hospitality industry.
- Provided valuable feedback to students, guiding their improvement in both theoretical knowledge and practical skill sets.
- Contributed to higher student achievement levels through the development of well-structured lesson plans and engaging teaching techniques.
- Established goals for courses with organized outlines and detailed lessons.
Worcester Tech High
Hospitality Instructor
08.2024 - 06.2025
Job overview
- Implemented hands-on training exercises for practical applications in the hospitality field, equipping students with necessary skills for future success.
- Developed strong relationships with local industry partners to provide internship opportunities for students seeking real-world experience in the hospitality sector.
- Promoted a culture of continuous improvement by regularly reviewing course materials and incorporating feedback from both students and fellow educators in future iterations.
- Maintained consistent communication with parents or guardians regarding student progress, addressing concerns or questions promptly while fostering a collaborative relationship between home and school environments.
Center For Women Enterprises
Consultant / Instructor
05.2023 - Current
Job overview
- Instruct women-owned businesses in business fundamentals and marketing, driving measurable growth.
- Guide management strategies for women entrepreneurs, enhancing operational efficiency and success.
- Facilitate business 101 courses, empowering women to achieve significant business milestones.
- Spearhead innovative projects, driving measurable results through strategic planning and effective team collaboration.
Nuestra/ To Life Enterprises
Owner
10.2019 - Current
Job overview
- Teach hospitality courses, ensuring comprehensive understanding and practical application.
- Develop and implement engaging curriculum, enhancing student learning outcomes.
- Collaborate with faculty to align course content with industry standards and trends.
- Assess student performance and provide constructive feedback for continuous improvement.
- Spearheaded cross-functional projects, driving innovation and delivering measurable results.
- Manage daily operations of a Puerto Rican restaurant with 20+ staff, ensuring smooth workflow and compliance.
- Oversee hiring, training, and scheduling, enhancing customer service and operational efficiency.
- Implemented marketing strategies, boosting brand awareness and increasing revenue by 32% in two years.
- Maintain adherence to health and safety regulations, ensuring a safe dining environment.
- Introduced new technology for ordering and payments, improving customer satisfaction and reducing wait times.
- Developed comprehensive digital marketing plans for clients encompassing social media advertising, content marketing, and search engine optimization tactics.
- Developed and executed online marketing campaigns, significantly enhancing customer engagement.
Marriott Courtyard, Waterford Hotel Group
OwnerF&B Operations Manager
10.2018 - 04.2020
Job overview
- Directed F&B operations, enhancing service quality and financial outcomes; improved stock efficiency.
- Interviewed, selected, trained, and supported staff, ensuring high performance and development.
- Monitored repairs and maintenance, ensuring timely completion for operational smoothness.
- Participated in marketing efforts, boosting restaurant visibility and customer engagement.
- Managed inventory, accurately forecasting usage to maintain optimal stock levels.
American Red Cross Blood Services
Team Supervisor
02.2008 - 02.2015
Job overview
- Managed daily operations of blood drives, overseeing up to 15 team members, ensuring smooth execution.
- Conducted performance evaluations with managerial assistance, enhancing staff productivity.
- Coached and counseled staff regularly, fostering a supportive work environment.
- Ensured compliance with OSHA and FDA standards, maintaining high-quality sample handling.
- Promoted customer service by participating in donor exit interviews, improving donor satisfaction.
Sweet Kitchen and Bar
Event Manager
11.2013 - 07.2017
Job overview
- Orchestrated high-profile events, enhancing brand visibility and driving customer engagement, resulting in measurable revenue growth for Sweet Kitchen and Bar.
- Pioneered unique event concepts, differentiating Sweet Kitchen and Bar from competitors and attracting a diverse clientele base.
MGM Casino
Banquet Supervisor
06.2018 - 11.2018
Job overview
- Managed departmental operations, ensuring smooth execution of events planned by clients and catering managers.
- Reviewed Banquet Event Orders, ensuring complete understanding and precise execution.
- Supervised 50+ banquet staff, ensuring adherence to hotel policies and high service standards.
- Contributed to the development and implementation of new casino products and services.
- Enhanced event quality and guest satisfaction through effective team coordination and oversight.
- Resolved service issues, boosting customer loyalty and satisfaction.
- Managed expenses and inventory, achieving significant profitability.
Education
Quinsigamond Community CollegeWorcester, Massachusetts
Associates in Science Degree from Hospitality and Recreation Management
05.2018
Skills
- Business Management
- Social Media Control
- Operational efficiency
- Event planning
- Customer service
- Budget Administration
- Operations Management
- Talent Development
- Effective Leader
- Curriculum development
- Hands-on training
- Industry partnerships
Accomplishments
- Achieved Class of 2022 40 under 40 by WBJ
Certification
- Certified TIPs Trainer
Languages
Spanish
Professional Working
Timeline
Hospitality Instructor
Worcester Tech High
08.2024 - 06.2025
Adjunct Instructor
Quinsigamond Community College
08.2023 - Current
Consultant / Instructor
Center For Women Enterprises
05.2023 - Current
Owner
Nuestra/ To Life Enterprises
10.2019 - Current
OwnerF&B Operations Manager
Marriott Courtyard, Waterford Hotel Group
10.2018 - 04.2020
Banquet Supervisor
MGM Casino
06.2018 - 11.2018
Event Manager
Sweet Kitchen and Bar
11.2013 - 07.2017
Team Supervisor
American Red Cross Blood Services
02.2008 - 02.2015
Quinsigamond Community College
Associates in Science Degree from Hospitality and Recreation Management
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