Natalie Rodriguez
Warner Robins,United States
Summary
Communicative recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor. Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction. Results-driven professional with expertise in organizational management and strategic planning. Proven track record in inventory management and tool control, enhancing operational efficiency through effective problem-solving and critical thinking. Demonstrated leadership in guiding teams and implementing best practices to meet project goals. Strong communicator with a commitment to quality control and compliance in fast-paced environments. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
15
15
years of professional experience
Work History
Tools and Parts Attendant
USAF Civil Service
Robins AFB, United States
01.2019 - Current
- Develops functional guidance for system revisions and for special automated projects.
- Creates and enters work orders into FEMS for toolkit and parts replacement requests.
- Ensures accuracy and timeliness for work orders that are entered into FEMS for toolkit and parts replacement requests.
- Assists PSC Chief and acts in his absence for managing three (3) Production Support Centers in the 561st AMXG F-15 Squadron; additional duties include planning, organizing and directing efforts that typically comply with higher headquarters guidance to achieve organization and comply with customer needs.
- Conducts and/or leads studies and/or initiatives to improve program(s) and/or influence policy changes for assigned functional areas that typically involve long-range, highly complex, and often sensitive topics.
- Provides advisory services to managers and supervisors.
- Work with PSC Chief and engineers to design and locate new Production Support Center’s in order to support the 561st increased footprint.
- Work with the Master Tool Crib, supervisors, work leaders and subject matter experts to ensure all tooling and equipment needed is available at new production support center locations.
- Proficient in the following systems and applications: FEDLOG, FEMS, ABOM, AF Advantage, Vendor websites, AOTS, and DO43.
- Performs task as related to the Tool Control and Accountability program using, Facilities Equipment Maintenance System (FEMS), FEDLOG, FEMWEB and other automated systems.
- Perform Part Number/Stock Number conversion and NIIN cross reference; determine MIC locations and material tracking; locate and manage IPV material; accomplish material turn-ins and cancel orders.
- Scheduled, directed and conducted periodic inspections, to ensure stock items are serviceable, properly stored, accounted for and maintained. Initiates Reports of Survey when required.
- Works with the Master Tool Crib to ensure an annual review of Tool Crib (TC) inventories are accomplished and documented.
- Working knowledge of Microsoft Windows and Office, including Word, PowerPoint, and Excel to generate letters, memos, presentations, and charts.
- Active VPP member.
- Maintaining stock of tools and parts used by mechanics and assigning items as needed via the FEM system.
- Procure, issue, control, and dispose of supplies and equipment required for PSC operations.
- Initiates supply action and documents low inventory.
- Inspects tools and incoming items for damage, defects, and quantity.
- Provides customer support, maintains customer data and responds to customer inquiries.
- Modifying and/or repairing a variety of equipment.
- Practices VPP and 6S by ensuring the storage area isles are clear of debris and that items are properly stored on shelves, Oversees and logs proper rag control use by mechanics to prevent FOD.
- Accurately determines when tools need to be calibrated.
- Ensures complete and quality resolution of supply discrepancies.
- Monitors cross-agency sources of supply and executes lateral support to fulfill needs of PSC.
- Utilizes safety practices and procedures following established safety rules and regulations to maintain a safe and clean work environment.
- Receives and processes orders/tool cancellations, updates order status and modifications, and follows-up on customer receipt.
- Ensures processing of inventory allocation.
- Maintain contacts with customers and other offices on program requirements for urgent, critical shortage, and other special items using the DD Form 1348-6 along with DD Form 1149 or other local forms.
- Create and maintain records of DD Form 1149 and DD Form 1348-6 for shipments to include TDY tooling and parts to other bases.
- Maintains Time and Attendance (TAA) procedures in accordance with the Depot Maintenance Accounting and Production System (DMAPS) guidelines.
- Supply Chain Management and Accountability.
- Works toward achieving and supporting quality improvement in all products and services daily.
- Utilizes safety and security practices and procedures following established rules and regulations and maintains a safe, clean, and secure work environment.
- Performs preventive maintenance on all security type containers.
- Strictly adheres to and promotes all safety, security, fire, and health regulations for the work areas that include rules, regulations, and protocol for foreign object damage.
- Maintains bench stock levels of parts, materials, tools, and equipment at prescribed levels.
- Uses Microsoft Excel to keep record of overdue tools.
- Delivers and receives equipment from the Master Tool Crib.
- Responsible for checking all tool kits for FOD.
- Follows all established policies and procedures and use PPE as required.
- Demonstrates positive support and work in a professional manner with employees, supervisors, and peers.
- Supports Lean Initiatives by identifying and removing bottlenecks in the PSC flow ensuring reduction in lost time on the job for mechanics due to long wait times.
- Uses automated information technology capabilities, such as databases, systems and computer-generated products, to perform continuing routing inventory management duties.
- Knowledge in using basic hand and powered tools such as powered drills, hand snips, hammers, chisels, shears, saws, screwdrivers, torque wrenches, wrenches, etc.
- Independently performs work assignments which gradually increase in difficulty and complexity.
- Performs a variety of continuing inventory management tasks requiring analytical judgment, procedural and technical skills.
- Assembling parts by bolting, soldering, screwing.
- Following steps involved in the assembly and disassembling of parts and components.
- Fosters a culture of engagement, diversity, inclusiveness, excellence and innovation. Commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.
- Repairing, modifying, installing/removing composite and/or plastic parts.
- Knowledge of maintaining gas-fired heaters, air conditioning units, etc.
- I apply Equal Employment Opportunity (EEO)/Equal Opportunity Treatment (EOT) principles and requirements to all personnel interactions and decisions, ensuring all personnel are respected and treated as individuals in a manner free of discrimination.
- Performs special assignments in keeping with the formal training plan.
Front Desk Receptionist
Quality Inn & Suites
Warner Robins, United States
04.2017 - 12.2018
- Check in and check out guests.
- Maintaining cleaning in the lobby, front desk, kitchen, etc.
- Made breakfast in the morning for guests.
Retail Sales Associate/ Stocker
Bargain Hunt
Warner Robins, United States
05.2016 - 03.2017
- Cashier duties.
- Stocking merchandise onto shelves.
- Maintained cleaning at cash registers.
- Put together furniture, appliances, etc.
Front Desk Receptionist
Middle Georgia Urology
Warner Robins, United States
01.2016 - 04.2016
- Answered phone calls.
- Scheduled appointments for patients.
- Other assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; gathering and obtaining medical information from patients; processing medication refill requests; reviewing electronic health record, obtaining medical records, faxing, participating in huddles with other MSAs and/or VISN CCC staff to determine the daily needs of the VISN CCC, monitoring outpatient appointments in areas of responsibility; and verifying and updating demographics when contacted by patients.
- Kept an eye on patients that were recovering from procedures.
Front Desk Receptionist & Paralegal
The Walker Firm
Warner Robins, United States
03.2015 - 12.2015
- Answer phone calls.
- Schedule meetings.
- Draft memos, client letters, court documents.
- Handled Criminal cases, Bodily/Personal Injury cases/ Probate cases.
- Gather information for case files such as accident reports, witness reports/ affidavits, etc.
- File court documents with the courts.
File Clerk, then transitioned into a Paralegal
The Boston Law Firm
Macon, United States
06.2011 - 02.2015
- File correspondence in categorized case files.
- Copy/scan documents.
- Use of Word, Excell, transcribing software to translate memos, correspondence, etc.
- Run errands for office manager.
- Work as the front desk receptionist when needed.
- Handled Social Security Claims, Personal/Bodily Injury cases, Medical Malpractice cases.
- Call clients to update them on the case.
- Submit the necessary documents to the Social Security Administration to file for clients appeals.
- Do initial intakes with future clients gaining information on the case at hand, put the file together with any reports and/or correspondence.
- Attend Trials for cases.
- Drafts or prepares a variety of document to include responses to inquiries, reports, letters, and other related documents.
Education
Associate of Science - Air Force Leadership & Management
Air University
Montgomery, AL12-2025
High School Diploma -
Houston County Career Academy
Warner Robins, Georgia01.2010
High School Diploma -
Northside High School
Warner Robins, Georgia01.2009
Skills
- Microsoft (MS) Office Suite
- PDMSS
- EMIS
- FEMS
- TAA
- ATACS
- Oriented individual who possesses strong organizational and strategic planning abilities, as well as a motivated leader with sound critical thinking and deductive reasoning abilities
- Customer support
- Technical troubleshooting
- Equipment inspection
- Team collaboration
- Tool maintenance
- Quality assurance
- Inventory management
- Shipping and receiving
- Adaptability and flexibility
- Interpersonal skills
- Electrical component repair
- Communication skills
- Critical thinking
- Excellent communication
- Decision-making
- Analytical thinking
- Troubleshooting and diagnosis
- Interpersonal communication
- Maintenance and repair
- Time management abilities
- Team building
- Problem-solving
- Effective communication
- Equipment maintenance and repair
- Record keeping
- Organizational skills
- Professional demeanor
- Multitasking
- Analytical skills
- Attention to detail
- Equipment maintenance
- Reliability
- Relationship building
- Motor testing
- Technical document management
- Troubleshooting
- Parts replacement
- Service orientation
- Task prioritization
- Power Tool Repair
- Equipment manual interpretation
- Active listening
- Written communication
- Safety compliance
- Inventory organizing
- Safety protocols and procedures
- Safety awareness
- Customer service
- Project management
- Inspecting vehicles
- Automatic transmissions
- Drivability issues
- Fluid exchanges
- Preventive maintenance services
- Diagnostic
- Maintenance scheduling
- Preparing work orders
- Hazardous waste management
- Service scheduling
- Coolant flushes
- Managing parts
- Calibration
- Rust removal
- Maintaining records
- Vehicle inspections
- Changing oil
- Ordering supplies
- Tire services
- Replacing filters
- Strong work ethic
Awards
- 06/01/25, Performance Award
- 06/01/24, Performance Award
- 04/25/24, Group Award
- 06/01/23, Performance Award
- 06/01/21, Performance Award
- 06/01/20, Performance Award
References
Available upon request.
Training
- Effective Federal Resume Writing Interviewing Techniques, MRXPDV9900101BR
- Electro-Magnetic Frequency (EMF) Radiation Safety Training, MRSXSAF9900250BR, 1.00 hr
- PGM-6228 and Automatic Test/Calibration System, MRXMAO0084300SU, 4.00 hrs
- AFMC Aircraft and Equipment Corrosion Control (Non-Corrosion Technicians), CRXMAS0008001DL, 0.50 hr
- Controlled Area Training, EIMC-XX9, 1.00 hr
- Process Order Development and Displays Systems (PODDS) PO Management, MHPMAO0001901DL, 4.00 hrs
- Sling Training, MRXMAS0000900SU, 3.00 hrs
- Electronic Technical Order Library (ETOL) Training, MRXMAS0003900SU, 2.00 hrs
- Time and Attendance (TAA) for Mechanics, CHPMAS0001002SU, 4.00 hrs
- AFMC Boom and Scissor Lift General Safety and Operating Procedures, CRXMAO0076500SU, 8.00 hrs
- AFMC Work Control Documents (WCD), CHPMAS0010500SU, 5.00 hrs
- Federal Employee Hazard Communication Training Program, 3.25 hrs
- AFMC Technical Data Overview, CHPMAS0000200SU, 2.00 hrs
- Introduction to Maintenance Supervision and Production
- Introduction to Performance Management Coaching Course
- Paralegal Journeyman
- Air Force Risk Management Fundamentals Course, 1.00 hrs
- Logistics Installations and Mission Support Enterprise View (LIMS-EV) Supply Chain, 4.00 hrs
Clearance
Secret
Prior Civil Service
- 04/2017-12/2018, Quality Inn & Suites, Front Desk Receptionist, 215 Margie Dr, Warner Robins, GA, 31088, 32, Bobby Patel, Not Available
- 05/2016-03/2017, Bargain Hunt, Retail Sales Associate/ Stocker, 2191 Watson Blvd, Warner Robins, GA, 31088, 30, Rebecca Gary, Not Available
- 01/2016-04/2016, Middle Georgia Urology, Front Desk Receptionist, 233 N Houston Rd # 140F, Warner Robins, GA, 31093, 45
- 03/2015-12/2015, The Walker Firm, Front Desk Receptionist & Paralegal, 123 -B Carl Vinson Pkwy, Warner Robins, GA, 31088, 40, Jay Walker, Not Available
- 06/2011-02/2015, The Boston Law Firm, File Clerk, then transitioned into a Paralegal, 300 Mulberry St. Ste 101, Macon, GA, 31201, 35, Ilona Wilkes, (478) 741-0411
Timeline
Tools and Parts Attendant
USAF Civil Service
01.2019 - Current
Front Desk Receptionist
Quality Inn & Suites
04.2017 - 12.2018
Retail Sales Associate/ Stocker
Bargain Hunt
05.2016 - 03.2017
Front Desk Receptionist
Middle Georgia Urology
01.2016 - 04.2016
Front Desk Receptionist & Paralegal
The Walker Firm
03.2015 - 12.2015
File Clerk, then transitioned into a Paralegal
The Boston Law Firm
06.2011 - 02.2015
Associate of Science - Air Force Leadership & Management
Air University
High School Diploma -
Houston County Career Academy
High School Diploma -
Northside High School