Summary
Overview
Work History
Education
Skills
Software
Timeline
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Natalie Roe

Executive Assistant
Acworth,GA

Summary

Dedicated Administrator who is highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with a talent for thinking outside box for creative solutions.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work History

Administrator & Financial Coordinator

MyEggBank
Atlanta, GA
05.2016 - Current
  • Team lead and trainer for new employees managing daily operations
  • Managed over 100 incoming emails per day
  • Financial Assistant to Accountant quantifying all amounts due to MyEggBank and its partners bimonthly
  • Project Manager for data entry system, Egg Donor Connect, communicating all needs and reviewing all developments before launch
  • Evaluate operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Adapt to workflow changes and implemented continuous process improvements to overcome obstacles
  • Network with industry professionals to exchange best practice knowledge and stay abreast of latest developments
  • Generate reports to suggest corrective actions and process improvements
  • Oversee and execute successful planning of staff meetings, parties and events
  • Draft and distribute all Standard Operating Procedures which describe changes to Egg Donor Connect, MyEggBank’s policies, lab protocol and fee structures
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion
  • Investigated causes and resolutions for cases where guarantee is in question
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing
  • Communicated with vendors regarding backorder availability, future inventory and special orders
  • Consulted with outside parties to resolve discrepancies and create expert solutions

Assistant to Legal Recruiters

Paramount Staffing
Atlanta, GA
11.2014 - 05.2016
  • Produced manageable process for preserving job descriptions and previously posted advertisements
  • Constructed spreadsheet to bridge communication between myself and Office Accountant
  • Draft Fee Agreements, post and manage advertisements, heavy calendaring, complete reference checks, revised assistant’s handbook and added procedures, coordinate candidate/client interviews as well as recruiter/candidate interviews and send personalized, detailed confirmations
  • Interviewed and scheduled in person meetings with candidates
  • Conducted background investigations on candidates
  • Assisted up to 5 legal recruiters at time
  • Communicated pertinent information to candidates via phone, email and mail
  • Maintained excellent attendance record, consistently arriving to work on time
  • Used coordination and planning skills to achieve results according to schedule
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork

Field Operations Representative/Customer Service Team Lead

Applied Medical
Duluth, GA
11.2010 - 11.2014
  • Point person for all representative requests for Regional Trade Show products (banners, sample products, projectors, printed handouts, demo modules, etc.)
  • Assisted 60-75 field representatives in 7 U.S. Territories
  • Invoiced customers for sample product, processed conversion paperwork, monitored customer consumption, shipped sample product and responded to emails in timely manner
  • Retained direction and instruction and earned team lead role
  • Attended product training, trained new employees, processed orders and answered customer inquiries via phone and email
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Resolved customer service issues using company processes and policies and provided updates to customers
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Handled day-to-day customer contact via phones, faxes and emails.

Education

Associates of Business Administration -

Georgia Highlands College
Rome, GA
08.2016 - 12.2018

Skills

Office administration

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Software

SAP

Salesforce

DocuSign

Egg Donor Connect

SmartSheets

Jira

Trello

Slack

Timeline

Associates of Business Administration -

Georgia Highlands College
08.2016 - 12.2018

Administrator & Financial Coordinator

MyEggBank
05.2016 - Current

Assistant to Legal Recruiters

Paramount Staffing
11.2014 - 05.2016

Field Operations Representative/Customer Service Team Lead

Applied Medical
11.2010 - 11.2014

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Natalie RoeExecutive Assistant