SAP
Natalie Roe
Executive Assistant
Acworth,GA
Summary
Dedicated Administrator who is highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with a talent for thinking outside box for creative solutions.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Administrator & Financial Coordinator
MyEggBank
Atlanta, GA
05.2016 - Current
- Team lead and trainer for new employees managing daily operations
- Managed over 100 incoming emails per day
- Financial Assistant to Accountant quantifying all amounts due to MyEggBank and its partners bimonthly
- Project Manager for data entry system, Egg Donor Connect, communicating all needs and reviewing all developments before launch
- Evaluate operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Adapt to workflow changes and implemented continuous process improvements to overcome obstacles
- Network with industry professionals to exchange best practice knowledge and stay abreast of latest developments
- Generate reports to suggest corrective actions and process improvements
- Oversee and execute successful planning of staff meetings, parties and events
- Draft and distribute all Standard Operating Procedures which describe changes to Egg Donor Connect, MyEggBank’s policies, lab protocol and fee structures
- Managed accounts and client records of clients, observing confidentiality and extreme discretion
- Investigated causes and resolutions for cases where guarantee is in question
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing
- Communicated with vendors regarding backorder availability, future inventory and special orders
- Consulted with outside parties to resolve discrepancies and create expert solutions
Assistant to Legal Recruiters
Paramount Staffing
Atlanta, GA
11.2014 - 05.2016
- Produced manageable process for preserving job descriptions and previously posted advertisements
- Constructed spreadsheet to bridge communication between myself and Office Accountant
- Draft Fee Agreements, post and manage advertisements, heavy calendaring, complete reference checks, revised assistant’s handbook and added procedures, coordinate candidate/client interviews as well as recruiter/candidate interviews and send personalized, detailed confirmations
- Interviewed and scheduled in person meetings with candidates
- Conducted background investigations on candidates
- Assisted up to 5 legal recruiters at time
- Communicated pertinent information to candidates via phone, email and mail
- Maintained excellent attendance record, consistently arriving to work on time
- Used coordination and planning skills to achieve results according to schedule
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Field Operations Representative/Customer Service Team Lead
Applied Medical
Duluth, GA
11.2010 - 11.2014
- Point person for all representative requests for Regional Trade Show products (banners, sample products, projectors, printed handouts, demo modules, etc.)
- Assisted 60-75 field representatives in 7 U.S. Territories
- Invoiced customers for sample product, processed conversion paperwork, monitored customer consumption, shipped sample product and responded to emails in timely manner
- Retained direction and instruction and earned team lead role
- Attended product training, trained new employees, processed orders and answered customer inquiries via phone and email
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Resolved customer service issues using company processes and policies and provided updates to customers
- Escalated issues to proper supervisors when standard processes were not effective.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Handled day-to-day customer contact via phones, faxes and emails.
Education
Associates of Business Administration -
Georgia Highlands College
Rome, GA 08.2016 - 12.2018
Skills
Office administration
Documentation and reporting
Operations oversight
Mail handling
Technical Support
Project Management
Strategic planning
Scheduling
Administrative support
Expense reporting
Software
Salesforce
DocuSign
Egg Donor Connect
SmartSheets
Jira
Trello
Slack
Timeline
Associates of Business Administration -
Georgia Highlands College
08.2016 - 12.2018
Administrator & Financial Coordinator
MyEggBank
05.2016 - Current
Assistant to Legal Recruiters
Paramount Staffing
11.2014 - 05.2016
Field Operations Representative/Customer Service Team Lead
Applied Medical
11.2010 - 11.2014