SAP
Natalie Roe
Executive Assistant
Acworth,GA
Summary
Dedicated Administrator who is highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with a talent for thinking outside box for creative solutions.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Administrator & Financial Coordinator
MyEggBank
Atlanta, GA
05.2016 - Current
- Team lead and trainer for new employees managing daily operations
- Managed over 100 incoming emails per day
- Financial Assistant to Accountant quantifying all amounts due to MyEggBank and its partners bimonthly
- Project Manager for data entry system, Egg Donor Connect, communicating all needs and reviewing all developments before launch
- Evaluate operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Adapt to workflow changes and implemented continuous process improvements to overcome obstacles
- Network with industry professionals to exchange best practice knowledge and stay abreast of latest developments
- Generate reports to suggest corrective actions and process improvements
- Oversee and execute successful planning of staff meetings, parties and events
- Draft and distribute all Standard Operating Procedures which describe changes to Egg Donor Connect, MyEggBank’s policies, lab protocol and fee structures
- Managed accounts and client records of clients, observing confidentiality and extreme discretion
- Investigated causes and resolutions for cases where guarantee is in question
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing
- Communicated with vendors regarding backorder availability, future inventory and special orders
- Consulted with outside parties to resolve discrepancies and create expert solutions
Assistant to Legal Recruiters
Paramount Staffing
Atlanta, GA
11.2014 - 05.2016
- Produced manageable process for preserving job descriptions and previously posted advertisements
- Constructed spreadsheet to bridge communication between myself and Office Accountant
- Draft Fee Agreements, post and manage advertisements, heavy calendaring, complete reference checks, revised assistant’s handbook and added procedures, coordinate candidate/client interviews as well as recruiter/candidate interviews and send personalized, detailed confirmations
- Interviewed and scheduled in person meetings with candidates
- Conducted background investigations on candidates
- Assisted up to 5 legal recruiters at time
- Communicated pertinent information to candidates via phone, email and mail
- Maintained excellent attendance record, consistently arriving to work on time
- Used coordination and planning skills to achieve results according to schedule
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Field Operations Representative/Customer Service Team Lead
Applied Medical
Duluth, GA
11.2010 - 11.2014
- Point person for all representative requests for Regional Trade Show products (banners, sample products, projectors, printed handouts, demo modules, etc.)
- Assisted 60-75 field representatives in 7 U.S. Territories
- Invoiced customers for sample product, processed conversion paperwork, monitored customer consumption, shipped sample product and responded to emails in timely manner
- Retained direction and instruction and earned team lead role
- Attended product training, trained new employees, processed orders and answered customer inquiries via phone and email
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Resolved customer service issues using company processes and policies and provided updates to customers
- Escalated issues to proper supervisors when standard processes were not effective.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Handled day-to-day customer contact via phones, faxes and emails.
Education
Associates of Business Administration -
Georgia Highlands College
Rome, GA 08.2016 - 12.2018
Skills
Office administration
Software
Salesforce
DocuSign
Egg Donor Connect
SmartSheets
Jira
Trello
Slack
Timeline
Associates of Business Administration -
Georgia Highlands College
08.2016 - 12.2018
Administrator & Financial Coordinator
MyEggBank
05.2016 - Current
Assistant to Legal Recruiters
Paramount Staffing
11.2014 - 05.2016
Field Operations Representative/Customer Service Team Lead
Applied Medical
11.2010 - 11.2014