Natalie Rojas
Desert Hot Springs,CA
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Visuals Assistant Manager
Kipling-VF
09.2014 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Increased visual impact and sales [Number]% through optimal arrangement of mannequins, fixtures, walls and tables.
- Developed innovative visual merchandising strategies that drove foot traffic and boosted overall store performance.
- Managed window displays and in-store promotional materials, contributing to strong brand identity and increased customer interest.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Set up displays of merchandise to market new products to customers.
- Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
- Opened and closed store 5 to 6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Started as seasonal Sales Associate , move to cashier lead to keyholder to Visuals Assistant store Manager.
- Traveling to other kipling stores to do their visuals
Assistant Store Manager
Daisy Shoppe
02.2022 - 01.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Tory Burch
Sales Associate
09.2020 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated with store management to develop and implement successful visual strategies.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered product questions using knowledge of sales and store promotions.
Phlebotomist
LabCorp
02.2022 - 11.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Receptionist/Retail Sales Consultant
Harvest
06.2022 - Current
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Restocked supplies and arranged displays.
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
Sales Associate
Sketchers
04.2016 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Conducted regular cleaning duties, ensuring a sanitary and inviting store environment for customers.
- Developed strong product knowledge, enabling effective communication with customers about features and benefits of various footwear options.
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained effective team member communication.
- Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
- making sure customers get their right pair of shoes by sizing them and helping them choose what they are looking for.
Education
Graduate Certificate - Phlebotomist
Wagner Institute
Redlands, CAHigh School Diploma -
Beaumont High School
Beaumont, CA06-2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Cash handling
- Sales training
- Excellent communication skills
- Hospitality and accommodation
- Inventory control procedures
- Store opening and closing
- Organization skills
- Telephone skills
- Data entry
- Scheduling
Timeline
Receptionist/Retail Sales Consultant
Harvest
06.2022 - Current
Assistant Store Manager
Daisy Shoppe
02.2022 - 01.2023
Phlebotomist
LabCorp
02.2022 - 11.2023
Tory Burch
Sales Associate
09.2020 - 02.2022
Sales Associate
Sketchers
04.2016 - 08.2018
Visuals Assistant Manager
Kipling-VF
09.2014 - 05.2022
Graduate Certificate - Phlebotomist
Wagner Institute
High School Diploma -
Beaumont High School
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