Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

NATALIE ROMAN

Queens,NY

Summary

Experienced volunteer passionate about supporting non-profit organizations by assisting with daily tasks and meeting their needs. Known for being friendly and helpful when providing services to employees and visitors. Motivated by the desire to make a measurable impact and willing to work diligently towards achieving goals. Dedicated Server Manager focused on delivering exceptional fine-dining and family restaurant experiences. Possesses extensive knowledge of complete serving and front-of-house operations, ensuring customer satisfaction and fostering a loyal clientele. Hardworking student with part-time work experience and a strong grasp of core subject matter. Meticulous, detail-oriented, and possessing excellent observational, organizational, and communication skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Volunteer

Nyu Langone
09.2024 - Current
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
  • Reported patient requests, concerns, and other observations to staff.
  • Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding.
  • Participated in training sessions to enhance skills, remaining knowledgeable about best practices for patient care.

Volunteer Coordinator

Christ Tabernacle Church
05.2024 - Current
  • Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
  • Collaborated with local organizations to create meaningful volunteer opportunities tailored to the interests of young participants.
  • Implemented best practices in volunteer management to ensure a safe, supportive, and inclusive environment for all participants.
  • Coordinated training sessions and workshops for volunteers to enhance their skills and knowledge in various areas.

Manager in Charge

Energy Fuel
04.2023 - Current
  • Enhanced employee engagement with regular feedback, recognition programs, and career development support.
  • Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
  • Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
  • Delivered consistent results by setting clear expectations for team members, regularly reviewing performance metrics, and providing the necessary support to ensure goals were met or exceeded.

Server

Catania's Bakery
03.2022 - 04.2023
  • Provided exceptional service to high volume of daily customers
  • Operated POS terminals to input orders, split bills and calculate totals
  • Displayed enthusiasm and knowledge about restaurant's menu and products
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Receptionist

Envy Hair Salon
03.2022 - 10.2022
  • Answered and directed incoming calls using multi-line telephone system
  • Scheduled appointments and maintained and updated appointment calendars
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Server

Russo's Bakery
08.2021 - 03.2022
  • Responsible for serving customers
  • Kept a clean and organized work environment
  • Promoted and sold products to customers
  • Greeted customers, answered questions and recommended specials to increase profits
  • Operated POS terminals to input orders, split bills and calculate totals
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Volunteer

YMCA Daycare
10.2018 - 05.2019
  • Set up tables and chairs and unloaded necessary equipment to prepare for events
  • Worked with children after school
  • Worked with other caregivers to provide a safe environment for the children
  • Cleaned the work space everyday to ensure a healthy environment for the children.

Education

Bachelor of Science - Psychology

Queens College of The City University of New York
Flushing, NY
06.2025

High School Diploma -

Maspeth High School
Elmhurst, NY
06.2021

Skills

  • Team Collaboration
  • Community Service
  • Computer Skills
  • Safe food handling
  • Sales Techniques
  • Organization and Efficiency
  • Appointment Scheduling
  • Leadership Qualities

Certification

Research Training - CITI Program 2024

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Volunteer

Nyu Langone
09.2024 - Current

Volunteer Coordinator

Christ Tabernacle Church
05.2024 - Current

Manager in Charge

Energy Fuel
04.2023 - Current

Server

Catania's Bakery
03.2022 - 04.2023

Receptionist

Envy Hair Salon
03.2022 - 10.2022

Server

Russo's Bakery
08.2021 - 03.2022

Volunteer

YMCA Daycare
10.2018 - 05.2019

High School Diploma -

Maspeth High School

Bachelor of Science - Psychology

Queens College of The City University of New York

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