NATALIE ROMAN
Queens,NY
Summary
Experienced volunteer passionate about supporting non-profit organizations by assisting with daily tasks and meeting their needs. Known for being friendly and helpful when providing services to employees and visitors. Motivated by the desire to make a measurable impact and willing to work diligently towards achieving goals. Dedicated Server Manager focused on delivering exceptional fine-dining and family restaurant experiences. Possesses extensive knowledge of complete serving and front-of-house operations, ensuring customer satisfaction and fostering a loyal clientele. Hardworking student with part-time work experience and a strong grasp of core subject matter. Meticulous, detail-oriented, and possessing excellent observational, organizational, and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer
Nyu Langone
Manhattan, NY
09.2024 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Reported patient requests, concerns, and other observations to staff.
- Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding.
- Participated in training sessions to enhance skills, remaining knowledgeable about best practices for patient care.
Volunteer Coordinator
Christ Tabernacle Church
Brooklyn, NY
05.2024 - Current
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Collaborated with local organizations to create meaningful volunteer opportunities tailored to the interests of young participants.
- Implemented best practices in volunteer management to ensure a safe, supportive, and inclusive environment for all participants.
- Coordinated training sessions and workshops for volunteers to enhance their skills and knowledge in various areas.
Manager in Charge
Energy Fuel
Ridgewood, NY
04.2023 - Current
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
- Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
- Delivered consistent results by setting clear expectations for team members, regularly reviewing performance metrics, and providing the necessary support to ensure goals were met or exceeded.
Server
Catania's Bakery
Queens
03.2022 - 04.2023
- Provided exceptional service to high volume of daily customers
- Operated POS terminals to input orders, split bills and calculate totals
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Receptionist
Envy Hair Salon
Queens
03.2022 - 10.2022
- Answered and directed incoming calls using multi-line telephone system
- Scheduled appointments and maintained and updated appointment calendars
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Server
Russo's Bakery
Queens
08.2021 - 03.2022
- Responsible for serving customers
- Kept a clean and organized work environment
- Promoted and sold products to customers
- Greeted customers, answered questions and recommended specials to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Volunteer
YMCA Daycare
Queens
10.2018 - 05.2019
- Set up tables and chairs and unloaded necessary equipment to prepare for events
- Worked with children after school
- Worked with other caregivers to provide a safe environment for the children
- Cleaned the work space everyday to ensure a healthy environment for the children.
Education
Bachelor of Science - Psychology
Queens College of The City University of New York
Flushing, NY06.2025
High School Diploma -
Maspeth High School
Elmhurst, NY06.2021
Skills
- Team Collaboration
- Community Service
- Computer Skills
- Safe food handling
- Sales Techniques
- Organization and Efficiency
- Appointment Scheduling
- Leadership Qualities
Certification
Research Training - CITI Program 2024
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Volunteer
Nyu Langone
09.2024 - Current
Volunteer Coordinator
Christ Tabernacle Church
05.2024 - Current
Manager in Charge
Energy Fuel
04.2023 - Current
Server
Catania's Bakery
03.2022 - 04.2023
Receptionist
Envy Hair Salon
03.2022 - 10.2022
Server
Russo's Bakery
08.2021 - 03.2022
Volunteer
YMCA Daycare
10.2018 - 05.2019
High School Diploma -
Maspeth High School
Bachelor of Science - Psychology
Queens College of The City University of New York