Natalie Rosado
Lindenhurst,NY
Summary
Passionate leadership professional with over 6 years of experience overseeing the daily operations of retail stores and private residential properties. Strong communicator with a keen eye for detail and a commitment to creating comfortable, well-managed environments. Experienced in building teams that drive success and foster a positive workplace culture. Adept at problem-solving and delivering exceptional customer service under pressure as well as training my team to achieve the same. I am known for cultivating genuine relationships with candidates, clients and employees through my dedication to understanding their unique needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Household Operations Manager
Private Residence
03.2023 - Current
- Oversaw day-to-day operations of the household, ensuring everything runs smoothly and efficiently
- Assisted in conducting phone screenings, assessing candidate qualifications, and coordinating interviews with owners
- Supervised and managed household staff, including cleaners, nannies, and other assistants
- Coordinated household schedules, appointments, and personal errands for the family
- Managed household budgets, making purchases for supplies, groceries, and maintenance, while tracking expenses
- Consulted with vendors, contractors, and service providers for home repairs, maintenance, services
- Created and managed a calendar for the household's activities (e.g., appointments, events, deliveries)
- Organized travel arrangements, including accommodation, transportation, and itineraries
Retail Sales & Operations Manager
Wireless Vision LLC
06.2016 - 05.2022
- Trained and managed a team of sales representatives through sales processes, operational compliance, and CRM
- Managed full-cycle recruitment for various departments, sourcing, screening, and interviewing candidates to identify the best fit for each role
- Utilized applicant tracking systems (ATS) to maintain accurate records and track candidate progress, ensuring a streamlined recruitment process
- Utilized social media and job boards to expand sourcing efforts, leading to a 30% increase in qualified applicant submissions
- Cultivated relationships with customers to encourage positive store reviews and testimonials
- Resolved customer escalations in a timely manner to minimize negative reviews and in store/call wait times
Remote Customer Service Rep
Asurion
05.2020 - 07.2021
- Worked in a cross-functional team structure attending daily meetings and training
- Operated in a remote call center environment taking over one hundred inquiries per shift
- Provided technical support and troubleshooting for CRM systems, ensuring minimal downtime and efficient resolution of issues, resulting in an improvement in customer satisfaction
- Assisted customers with technical issues and insurance policy inquiries
- Responsible for guiding customers through the insurance claim process as well as processing insurance claims for customers
- Remained in contact with customers, when necessary, via email and company CRM system callback process
- Sold insurance upgrades and enrolling customers in new insurance policies
- Resolved escalations and/or escalating customer issues to team manager
Education
Certified Scrum Master -
Scrum Alliance
05.2022
Business Management
Borough Of Manhattan Community College
New York, NY12.2016
High School Diploma -
Aquinas High School
The Bronx, NY06.2012
Skills
- Customer Relationship Management (CRM)
- Agile Leadership
- Sales Processes
- B2B Marketing
- Customer Service
- Technical Support
- Problem-Solving
- Interviewing
- Candidate Sourcing
- ATS Management
- Relationship Building
- Data Analysis
- Resume Screening
- Onboarding Support
- Candidate pipeline development
- Talent Acquisition
Certification
Certified Scrum Master
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Household Operations Manager
Private Residence
03.2023 - Current
Remote Customer Service Rep
Asurion
05.2020 - 07.2021
Retail Sales & Operations Manager
Wireless Vision LLC
06.2016 - 05.2022
Certified Scrum Master -
Scrum Alliance
Business Management
Borough Of Manhattan Community College
High School Diploma -
Aquinas High School
Similar Profiles
Lorin OliverLorin Oliver
Household Manager & Nanny at Private ResidenceHousehold Manager & Nanny at Private Residence
Janyia ElderJanyia Elder
Tutor, Special Needs Students at Private ResidenceTutor, Special Needs Students at Private Residence
DIANE SERUFULIDIANE SERUFULI
Household Manager & Caregiver at Private ResidenceHousehold Manager & Caregiver at Private Residence
GALEN DEJONGEGALEN DEJONGE
GROUNDSKEEPER at Private ResidenceGROUNDSKEEPER at Private Residence
JAYSON ELMENDORFJAYSON ELMENDORF
Space Analyst at SMSB Consulting/Vision Group RetailSpace Analyst at SMSB Consulting/Vision Group Retail