Summary
Overview
Work History
Skills
Timeline
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Natalie Rosales

San Antonio,TX

Summary

My ability to exceed performance goals through exceptional time management and customer service skills. Leveraging strong leadership qualities and Microsoft Excel proficiency, I significantly contributed to operational improvements and team success, embodying a proactive and collaborative work ethic. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

2
2
years of professional experience

Work History

Team Member

Leading Edge Helicopters
09.2024 - Current
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • cashier
  • photograph
  • load and unload from helicopter

Team Member

Bill Millers Bar-B-Q
08.2023 - 08.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Lead

Urban Air Trampoline Park
08.2022 - 08.2023
  • Boosted lead generation with targeted content creation and distribution across multiple channels.
  • Established a consistent brand voice across all touchpoints, enhancing overall recognition in target markets.
  • Enhanced customer engagement through the development of personalized email marketing campaigns.
  • Onboarded new team members and coached personnel in marketing tasks.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided knowledgeable guidance in assisting customers with locating desired items quickly within the store layout.
  • Navigated complex computer systems to access vital information needed for successfully assisting customers with their needs.

Skills

  • Customer Service
  • Positive Attitude
  • Problem-Solving
  • Teamwork and Collaboration
  • Clear Communication
  • Attention to Detail
  • Cash Handling
  • Leadership Qualities
  • Computer Skills
  • Heavy Lifting
  • Multitasking
  • Active Listening
  • Time Management
  • Excellent Communication
  • Organizational Skills
  • Willing to Learn
  • Friendly, Positive Attitude
  • Calm Under Pressure
  • Verbal Communication

    • Microsoft Excel

  • Computer Proficiency
  • Complaint resolution
  • Prioritization

Timeline

Team Member

Leading Edge Helicopters
09.2024 - Current

Team Member

Bill Millers Bar-B-Q
08.2023 - 08.2024

Lead

Urban Air Trampoline Park
08.2022 - 08.2023

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Natalie Rosales