Natalie Ross
Salt Lake City,UT
Summary
Forward thinking operations specialist,critical thinker cultivating rapport with individual to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Knowledgeable and professional, skilled in as a Coordinating Manager, administrative support and customer service. Bringing 18+ years of experience managing fast paced environment, with strong planning, problem solving and communication skills.
Overview
7
7
years of professional experience
Work History
Residence Life Manager Coordinator
Neumont College Of Computer Science
Salt Lake City, UT
07.2022 - 02.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards. Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Entered time and attendance logs in preparation for payroll.
- Reviewed and verified invoices for accuracy, completeness, and compliance with company policies.
- Maintained accurate records of all invoice transactions.
- Reconciled vendor statements on a regular basis.
- Generated reports as requested for management review purposes.
- Assisted in the preparation of lease documents, rental agreements and other legal documents related to property management.
- Researched and responded to tenant inquiries regarding rent payments, maintenance requests and other issues.
- Inspected properties regularly to ensure compliance with local laws, regulations and building codes.
- Maintained detailed files on each property managed that included leases, contracts and other important documentation.
- Prepared monthly financial reports summarizing income, expenses, occupancy rates and other information related to property management activities.
Leasing Agent
Bridge Property Management
Salt Lake City, UT
01.2022 - Current
- Encouraged prospective tenants to fill out applications after property tours.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Conducted background checks on applicants.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
Operations Specialist
Morgan Stanley
South Jordan, UT
10.2020 - 12.2022
- Developed initiatives for process improvement, reviewing and assessed ongoing operations
- Support products of mutual Funds with Stocks and Bonds
- Document Review and Submitting escalations to Platform team
- Processing Annuities and Insurance Orders
- Developed strong working relations with Financial Advisors and third party vendors.
Administrative Advisor
Waddell & Reed Financial Inc.
Albuquerque, NM
05.2022 - 09.2022
- Supported departmental operations, Assisting with Administrative tasks, Filing, answering phones and Monthly Report preparation, and processing client compass reports.
- Handled Client email messages, memos and business letters for management, proofreading all documentation to provide error-free correspondence, also prepping client files for appointments for Financial Advisor.
- Tracked expenses and Documented records using Books, also sending and receiving associate advisor forms.
- Organized Conference room space and materials for internal and customer meetings, note taking and distributed meeting minutes to support executive needs
- Ran Errands as directed by Boss or staff also taking orders for staff lunches.
Customer Service Associate
Conduent
Sandy , UT
04.2017 - 01.2020
- Handled Customer Accounts Clearing out California State Toll Violations and DMV Holds
- Consulted with customers regarding account needs,addressing account concerns and payments
- Data Entry and Imaging
Education
High School Diploma -
Kadena High School
Japan05.1998
Skills
- Meticulous attention to detail
- escalations
- Background checks
- Application processing
- Check processing
- Sensitive material handling
- Data Entry Documentation
- Scheduling
- Administrative Support
- Inbound and Outbound calls
- Expense Tracking
- Invoice Processing
- Microsoft Excel
- Document Management
- Expense Reporting
- Customer Service
- Time Management
- Payment Processing
- Confidentiality
- Office Management
- Operations Management
- Data Entry
- Inventory Control
- Scheduling and Calendar Management
- Employee Training
- Customer Relations
- Office Administration
Timeline
Residence Life Manager Coordinator
Neumont College Of Computer Science
07.2022 - 02.2024
Administrative Advisor
Waddell & Reed Financial Inc.
05.2022 - 09.2022
Leasing Agent
Bridge Property Management
01.2022 - Current
Operations Specialist
Morgan Stanley
10.2020 - 12.2022
Customer Service Associate
Conduent
04.2017 - 01.2020
High School Diploma -
Kadena High School
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