Natalie Ross
Corinth,MS
Summary
Dynamic professional with a proven track record at Merle Norman Cosmetics, excelling in financial planning and business operations management. Recognized for enhancing customer satisfaction through effective training and performance analysis. Strong marketing expertise and dependable decision-making skills contributed to streamlined processes and improved service delivery.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Merle Norman Cosmetic Studio
01.2019 - 11.2024
- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and drive customer engagement.
- Trained and mentored staff on product knowledge and customer service best practices.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve availability.
- Implemented sales initiatives, contributing to increased revenue through targeted promotions.
- Established relationships with suppliers, negotiating favorable terms for product procurement.
- Monitored financial performance, analyzing sales data to inform strategic decisions.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Medical Biller and Coder
Med Supply Plus
09.2009 - 11.2017
- Processed medical claims accurately, ensuring compliance with industry regulations and reducing rejection rates.
- Collaborated with healthcare providers to resolve billing discrepancies and streamline reimbursement processes.
- Utilized advanced coding software to assign correct CPT, ICD-10, and HCPCS codes for various medical procedures.
- Trained junior staff on coding standards and billing practices, fostering a culture of accuracy and efficiency.
- Conducted regular audits of coding practices to identify areas for improvement and enhance overall billing accuracy.
- Developed best practice guidelines for documentation review to minimize denials and expedite claims processing.
- Implemented electronic health record (EHR) systems integration to improve workflow efficiency in billing operations.
- Led initiatives to enhance patient communication regarding financial responsibilities, improving satisfaction scores significantly.
Certified Mastectomy Fitter
Med Supply Plus
09.2009 - 11.2017
- Conducted fittings for mastectomy patients, ensuring comfort and proper fit of prosthetics.
- Educated patients on post-operative care and appropriate garment selection for optimal recovery.
- Collaborated with healthcare providers to develop personalized fitting plans based on individual needs.
- Trained new staff on fitting techniques and customer service best practices to enhance patient experience.
- Led workshops for community outreach programs, promoting awareness of mastectomy options and resources.
- Streamlined inventory management processes, improving stock accuracy and availability of products.
- Assessed patient feedback to implement service improvements, increasing overall satisfaction rates.
Durable Medical Equipment Specialist
Med Supply Plus
09.2009 - 11.2017
- Conducted comprehensive assessments of patient needs to recommend appropriate durable medical equipment.
- Collaborated with healthcare providers to ensure timely delivery and installation of equipment.
- Educated patients on proper usage, maintenance, and safety protocols for medical devices.
- Managed inventory levels of medical supplies, ensuring availability for patient care requirements.
- Streamlined order processing through effective use of electronic health record systems.
- Trained new staff on equipment features, compliance standards, and customer service best practices.
- Led quality assurance initiatives to enhance service delivery and improve patient satisfaction rates.
- Developed strategic partnerships with vendors to optimize product offerings and reduce costs.
- Provided excellent customer service by addressing any concerns or questions promptly while maintaining a professional demeanor at all times.
- Negotiated contracts with vendors to secure competitive pricing on high-quality products, benefiting both the organization and patients alike.
Education
Medical Billing And Coding Certfication - Medical Billing And Coding
Mississippi State University
Starkville, MS04-2026
Associate of Arts - Medical Billing And Coding
Northeast Mississippi Community College
Booneville, MS05-2025
High School Diploma -
Corinth High School
Corinth, MS05-2001
Skills
- Financial planning
- Marketing expertise
- Business operations management
- Performance analysis
- Hiring
- Business planning
- Accounting principles
- Strong work ethic
- Decision-making
- Dependable and reliable
Accomplishments
- Achieved "Gold Medallion Studio" a Merle Norman Cosmetics studio that has received a high-level award for exceptional customer service and quality within the first year of business.
Timeline
Owner/Operator
Merle Norman Cosmetic Studio
01.2019 - 11.2024
Medical Biller and Coder
Med Supply Plus
09.2009 - 11.2017
Certified Mastectomy Fitter
Med Supply Plus
09.2009 - 11.2017
Durable Medical Equipment Specialist
Med Supply Plus
09.2009 - 11.2017
Medical Billing And Coding Certfication - Medical Billing And Coding
Mississippi State University
Associate of Arts - Medical Billing And Coding
Northeast Mississippi Community College
High School Diploma -
Corinth High School