NATALIE RUFENER
Fruitport,MI
Summary
I would contribute professionalism as a well-grounded team member with superior clerical skills and customer service expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Dependable in assisting various office staff and customers with eagerness and attentiveness. Dedicated to effectively organizing spaces and efficient communication. Kind, patient and empathetic demeanor that would fit perfectly in this setting.
Overview
7
7
years of professional experience
Work History
Field Coordinator
American Repair Maintenance
Spring Lake, MI
08.2023 - Current
- Collaborated with other departments to coordinate activities that are necessary for successful completion of projects.
- Coordinated logistics such as transportation of equipment and supplies needed for field operations.
- Managed multiple projects simultaneously while meeting deadlines.
- Delivered exceptional customer service through timely attention to needs and resolution of issues.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Kept records of parts and equipment used in projects to update inventory.
- Organized and coordinated large groups traveling together for conferences or events.
- Developed cost-effective itineraries based on traveler's needs.
- Provided assistance in resolving any issues encountered by travelers during their trips.
- Resolved customer complaints regarding travel issues or discrepancies.
- Scheduled flights, ground transportation and hotel reservations for employees.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Performed calculations to ensure accuracy of all salary payments.
- Resolved discrepancies in employee paychecks on an individual basis.
- Processed payroll for up to 30 employees weekly using specialized software.
- Reviewed and approved or rejected reimbursements and expense reports.
- Provided support during financial audits related to payroll.
Administrative Assistant
Fruitport Family Dentistry
Fruitport, MI
05.2021 - Current
- Answered and managed incoming calls and emails.
- Collected payments from patients and arranged payment schedules.
- Verified, updated and entered patient information into system.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Scheduler
I'move Physical Therapy
Spring Lake, MI
01.2020 - 05.2021
- Processed payments and updated accounts to reflect balance changes.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Scheduled and confirmed appointments.
- Dispersed incoming mail to correct recipients throughout office.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Maintained business records by updating customer information.
Director of Operations
Haven Financial
Grand Haven, MI
03.2018 - 03.2020
- Coordinated schedules and day-to-day activities of crew to satisfy project needs
- Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules
- Increased overall team efficiency and productivity
- Motivated and supported field workers completing work to increase work quality and efficiency
- Assigned work to employees based on project requirements and individual team member strengths
- Proactively identified and solved complex problems impacting operations management and business direction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Inputted information from customer calls and onsite service visits into the company's system using Salesforce
- Assisted with administrative tasks, including filing, answering phones and record keeping.
Manager
Snap Fitness
Grand Haven, MI
- Checked inventory for required supplies, including promotional and cleaning, documenting needed cleaning products
- Effectively controlled the release of proprietary and confidential information for general client lists
- Planned and executed membership recruitment events
- Proactively identified and solved complex problems impacting operations management and business direction
- Created communication strategies to meet client objectives
- Successfully led key projects which resulted in higher membership
- Installed, tested and serviced alarm systems, ensuring that they functioned correctly
- Oversaw various club improvement projects from conceptualization to completion
Education
High School Diploma -
Fruitport High School
Fruitport, MI05.2004
Some College (No Degree) - Marketing
Baker College
Muskegon, MISkills
- Operations oversight
- Client-focused
- Client needs assessments
- Customer service excellence
- Scheduling
- Relationship development
- Event promotion
- Schedule and calendar management
- Excellent with kids
- Detail oriented
- Invoicing and billing
- Travel administration
- Information confidentiality
- Administrative support
- Professional and mature
- Phone etiquette
- Logistics and schedule management
- File organization
References
Upon request.
Timeline
Field Coordinator
American Repair Maintenance
08.2023 - Current
Administrative Assistant
Fruitport Family Dentistry
05.2021 - Current
Scheduler
I'move Physical Therapy
01.2020 - 05.2021
Director of Operations
Haven Financial
03.2018 - 03.2020
Manager
Snap Fitness
High School Diploma -
Fruitport High School
Some College (No Degree) - Marketing
Baker College
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