Natalie Rustrian
Los Angeles,CA
Summary
Talented server/runner with vast experience in high volume/fine dining restaurants. Reliable, great work ethics, and goal oriented. A passionate professional, and very knowledgeable in area of expertise. Successful on providing 5 star Forbes rating.
Overview
7
7
years of professional experience
Work History
Expeditor/Runner
Terranea Resort
01.2023 - Current
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Addressed problems and developed solutions to prevent delays.
- Executed and supervised plate preparation according to chefs recommendation and condiment specifications.
- Worked well in a team setting, providing support and guidance and leadership.
- Acted as a team leader delegating tasks and providing feedback.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Assisted wait staff with timely food delivery and guest requests.
- Managed time efficiently in order to complete all tasks within reasonable time.
Server
Olive Garden Restaurant
02.2018 - 01.2023
- Bussed to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest.
Sales Associate
JCPenney
03.2017 - 02.2018
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged with customers to effectively to build lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
El Camino College
Torrance, CASkills
- Menu Memorization
- Guest Needs Assessment
- Strong Organization
- Kitchen Operations
- Guest service
- Food presentation
- Issue Resolution
- Menu offering knowledge
Timeline
Expeditor/Runner
Terranea Resort
01.2023 - Current
Server
Olive Garden Restaurant
02.2018 - 01.2023
Sales Associate
JCPenney
03.2017 - 02.2018
High School Diploma -
El Camino College
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