Hi, I’m
Natalie Sabin
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Skilled in customer service and safe food handling, adept at complaint resolution and team training. Achieved significant reductions in customer escalations through effective leadership and communication.
Overview
3
years of professional experience
Work History
Publix
Deli Clerk
08.2024 - Current
Job overview
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Learned other teammates' work tasks to train as backup.
- Trained new deli clerks, enhancing team's efficiency and service quality.
- Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.
Olive Garden
Server
05.2024 - 07.2024
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Circle K
Lead Customer Service Representative
03.2023 - 06.2024
Job overview
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Reviewed associate performance to identify training needs.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
- Exceeded sales targets by upselling products or services during routine customer interactions.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
Columbia County Board Of Education
Before and After School Care Assistant
02.2022 - 05.2022
Job overview
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
- Enhanced parent satisfaction by addressing concerns promptly, professionally, and compassionately.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Education
Kennesaw State University
Bachelor of Science from Nursing
05-2027
Evans High SchoolEvans, GA
High School Diploma
05-2023
Skills
- Customer service
- Team member training
- Honesty and integrity
- Call management
- Strong work ethic
- Memory retention
- Work prioritization
- Complaint handling
- Meal coordination
- CPR training
- Team collaboration
- Safe food handling
- Task prioritization
Timeline
Deli Clerk
Publix
08.2024 - Current
Server
Olive Garden
05.2024 - 07.2024
Lead Customer Service Representative
Circle K
03.2023 - 06.2024
Before and After School Care Assistant
Columbia County Board Of Education
02.2022 - 05.2022
Kennesaw State University
Bachelor of Science from Nursing
Evans High School
High School Diploma
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