Natalie Samper
Ruskin,FL
Summary
Experienced professional with a strong background in project management, data analysis, and team leadership. Skilled in identifying trends, risks, and providing insights for decision-making. Proficient in Excel, SharePoint, PowerPoint, and Word, with experience in delivering data-driven reports and training programs. Known for excellent communication, multitasking abilities, and maintaining positive work environments.
Overview
6
6
years of professional experience
Work History
Control and Reporting Analyst
Citi Bank
07.2022 - 03.2024
- Analyzed and validated data to identify trends and risks.
- Developed and presented reports to senior management.
- Conducted risk assessments and implemented mitigation strategies.
- Improved reporting processes and developed custom reports.
Digital Telecom Reporting Analyst
Maximus
05.2021 - 12.2021
- Analyzed raw data and prepared metrics reports using Excel.
- Generated reports with Genesys, SKPI, and Twilio.
- Provided insights on trends, attendance, and performance.
- Developed playbooks and maintained data on SharePoint.
- Developed custom reports to address specific business needs and support decision-making processes.
Trainer/Instructor
Maximus
08.2020 - 12.2020
- Facilitated Marketplace and Medicare classes with high pass rates.
- Managed classes of up to 60 trainees, providing feedback and meeting deadlines.
- Mentored new hires and coached employees on best practices.
Customer Service Representative
Maximus
10.2017 - 08.2020
- Responded to inquiries and assisted with online applications.
- Provided information on Medicare and health insurance options.
- Maintained high satisfaction ratings and resolved disputes efficiently.
Education
Associate of Arts - Graphic Design
Southeastern University
Lakeland, FLAssociate of Arts - Graphic Design
Tarrant County College District
Fort Worth, TXAssociate of Arts - Graphic Design
College of Lake County
Grayslake, ILSkills
- Project Management
- Data Analysis
- Team Leadership
- Risk Assessment
- Microsoft Excel (Pivot Tables, V-Lookups, Charts)
- SharePoint
- Report Development
- Training and Mentoring
Personal Email
nataliesamper@gmail.com
Timeline
Control and Reporting Analyst
Citi Bank
07.2022 - 03.2024
Digital Telecom Reporting Analyst
Maximus
05.2021 - 12.2021
Trainer/Instructor
Maximus
08.2020 - 12.2020
Customer Service Representative
Maximus
10.2017 - 08.2020
Associate of Arts - Graphic Design
Southeastern University
Associate of Arts - Graphic Design
Tarrant County College District
Associate of Arts - Graphic Design
College of Lake County
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