Natalie Sanchez
Houston,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Multi-Store Manager
Metro PCS
01.2015 - 07.2024
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Medical Office Manager
Plaza Park Medical
01.2011 - 01.2015
- Assisted with regulatory issues such as compliance.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
- Oversaw accounting, budgeting, and financial reporting.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Medical Office Assistant
D & N Medical
01.2008 - 12.2010
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Education
Medical Assisting
Texas School of Business
Houston, TXSkills
- Employee Scheduling
- Customer Service
- Recruitment and hiring
- Store operations
- Schedule Management
- Customer Relations
- Time management abilities
- Scheduling
- Problem-solving
- Decision-Making
- Data Entry
- Active Listening
Timeline
Multi-Store Manager
Metro PCS
01.2015 - 07.2024
Medical Office Manager
Plaza Park Medical
01.2011 - 01.2015
Medical Office Assistant
D & N Medical
01.2008 - 12.2010
Medical Assisting
Texas School of Business
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