Natalie Sanchez
El Paso,Texas
Summary
Dedicated professional with a proven track record at Ucare Urgent Care, adept in office administration and patient care coordination. Excelled in multitasking and organization, enhancing company satisfaction, and streamlining any type of records management. Demonstrates exceptional computer skills and a compassionate approach, significantly contributing to efficient administration delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Ucare Urgent Care
01.2024 - 09.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during the check-in/check-out, addressing concerns and answering questions as needed.
- Received, recorded, and filed medical payments by check, cash, and credit card.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
Medical Assistant
Ucare Urgent Care
01.2024 - 09.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Front Desk Receptionist
Eastside Family Care Center
02.2022 - 12.2023
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- I managed high-volume phone calls, directing inquiries to appropriate personnel for quick resolution.
- Collected room deposits, fees, and payments.
Receptionist Administrator
Montwood Emergency Trinity Care
09.2019 - 01.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Education
High School Diploma -
Horizon High School
El Paso, TX01-2019
Associate of Applied Science - Science Education
Southwest University
El Paso, TX01-2019
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Attention to detail
- Office Administration
- Workload management
- Payment collection and processing
- Phone and email etiquette
Certification
- Certified Medical Office Manager (CMOM) – Practice Management Institute.
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Medical Office Assistant
Ucare Urgent Care
01.2024 - 09.2024
Medical Assistant
Ucare Urgent Care
01.2024 - 09.2024
Front Desk Receptionist
Eastside Family Care Center
02.2022 - 12.2023
Receptionist Administrator
Montwood Emergency Trinity Care
09.2019 - 01.2021
High School Diploma -
Horizon High School
Associate of Applied Science - Science Education
Southwest University
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