Natalie Sanders
Woodbury,TN
Summary
Compassionate Treatment Coordinator with experience in overseeing patient treatment plans and coordinating with multidisciplinary healthcare teams. Strong skills in communication, patient advocacy, and administrative tasks. Demonstrated ability to foster positive relationships with patients while ensuring high-quality care and service. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Smile Creations Sc
Woodbury, TN
05.2010 - Current
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Provided guidance to patients about their financial responsibility for services rendered.
- Tracked patient progress and updated records accordingly.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Assisted dentist in helping patients determine optimal treatment options.
- Coordinated patient referrals to specialists and other healthcare services.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Conducted financial consultations with patient and set up payment plans.
- Communicated with patients with compassion while keeping medical information private.
- Processed patient intake information and updated medical records prior to treatment.
- Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
- Assisted patients in understanding their care plans and healthcare options.
- Completed insurance verifications and claim forms for patient intake and processing.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Provided support to clinical staff with insurance verification and authorization processes.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Conducted financial counseling sessions for new and existing patients.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
Registered Dental Assistant
Smile Creations
Woodbury, TN
05.2010 - Current
- Reviewed medical histories with each patient before beginning a new course of treatment.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
- Obtained informed consent forms from patients prior to performing any treatment procedure.
- Exposed diagnostic dental x-rays to analyze teeth condition.
- Established clean, sterile and welcoming environment for patients.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Organized lab cases for dentists by tracking progress throughout production cycle until delivery back to practice.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Greeted incoming patients, verified insurance coverage and scheduled appointments.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Updated patient records with new data and treatment information.
- Educated patients on treatment procedures and post-procedure home care.
- Documented all treatment plans in patient records according to office standards.
- Managed the front desk operations by answering phones, scheduling appointments and verifying insurance information.
- Gathered and documented patient medical and dental histories and vital signs.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Collected payments from patients at time of service or following completion of treatment plan via cash or credit card transactions.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Ensured that all paperwork was completed accurately prior to patient departure from office visit.
- Performed routine laboratory functions, including taking alginate impressions for study models.
- Documented patient records with procedures performed and added notes taken to charts.
- Instructed patients on how to use prescribed oral health aids and products.
- Prepared trays of instruments for dental procedures.
- Laid out dental instruments and equipment before procedures.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Explained dental services and payment plans to help patients make informed decisions.
- Fabricated provisional crowns, bleaching trays and custom impression trays from alginate impressions or stone casts when necessary.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Worked effectively in team environments to make the workplace more productive.
Education
Diploma in Dental Assisting - Dental Assisting
Draughons Junior College
Murfreesboro02-2007
High School Diploma -
Cannon County Highschool
Woodbury, TN05-2005
Skills
- Patient scheduling
- Insurance verification
- Medical records management
- Patient intake
- Treatment planning
- Financial counseling
- Customer service
- Appointment management
- Referral coordination
- Effective communication
- Data entry
- Problem-solving
- Organizational skills
- Relationship building
- Multitasking
- Train employees
- CPR/AED
- Scheduling
- Team building
- Adaptability and flexibility
Certification
- RDA License
- OSHA certified in dental office
- HIPAA Compliance in dental office
- CPR certified
Languages
English
Professional
Timeline
Treatment Coordinator
Smile Creations Sc
05.2010 - Current
Registered Dental Assistant
Smile Creations
05.2010 - Current
Diploma in Dental Assisting - Dental Assisting
Draughons Junior College
High School Diploma -
Cannon County Highschool
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