Natalie Schreiber
Winfield,IL
Summary
I am passionate about driving operational excellence and continuous improvement. Focused on enhancing efficiency, reducing costs, and fostering innovation, I specialize in identifying bottlenecks, implementing data-driven solutions, and collaborating with teams to align with organizational goals. Whether through the deployment of new technology, refining existing processes, or leading strategic projects, I am committed to helping businesses operate at their best.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Process Optimization Manager
CNO Financial
Chicago, IL
09.2021 - Current
- Managed the delivery of large-scale strategic projects, and spearheaded process improvement initiatives, promoting cross-functional decision-making to optimize resource allocation, reduce costs, and improve the customer experience.
- Advised senior leaders on process improvement activities, providing strategic insights, and progress updates to ensure alignment with business objectives.
- Implemented tools, communication plans, and training to drive the adoption of improvements.
Sr Clinical Operations Analyst
CNO Financial
Chicago, IL
09.2020 - 09.2021
- Managed projects from initiation to completion, ensuring alignment with business goals and deliverables.
- Collaborated with stakeholders and committees to enhance processes and improve efficiency.
- Oversaw issue resolution, project escalations, and status reporting.
Clinical Operations Analyst
CNO Financial
Chicago, IL
08.2018 - 09.2020
- Collaborated with cross-functional teams to identify and implement process improvements, enhancing efficiency and accuracy.
- Evaluated workflows and analyzed claims data to uncover trends, address inefficiencies, and optimize operations.
- Managed vendor relationships, ensuring the delivery of essential reinsurance services.
Claims Management Specialist
Bankers Life & Casualty Insurance
Chicago, IL
02.2017 - 08.2018
- Analyzed medical records and care assessments to determine claimant eligibility for long-term care insurance claims.
- Provided clear eligibility recommendations to committees, leveraging clinical judgment to ensure accurate benefit determinations.
- Communicated claim decisions to policyholders through verbal and written channels, while maintaining quality standards and meeting department production goals through strong time management, and attention to detail.
Education
Master of Social Work
Aurora University
Aurora, IL01-2015
Bachelor of Social Work
University of St. Francis
Joliet, IL01-2014
Skills
- Analytical and critical thinking
- Decision making and prioritization
- Organizational skills
- Problem-solving
- Process optimization
- Strong communication and time management
Certification
- Lean Six Sigma Green Belt (2022)
- Managed Healthcare Professional (2019)
- Licensed Social Worker (2015)
Timeline
Business Process Optimization Manager
CNO Financial
09.2021 - Current
Sr Clinical Operations Analyst
CNO Financial
09.2020 - 09.2021
Clinical Operations Analyst
CNO Financial
08.2018 - 09.2020
Claims Management Specialist
Bankers Life & Casualty Insurance
02.2017 - 08.2018
Master of Social Work
Aurora University
Bachelor of Social Work
University of St. Francis
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