Natalie Scoggins
Williamston,SC
Summary
With over a decade of experience in customer-centric roles, including a pivotal position at Cinch Home Services. Adept at issue resolution and relationship building. Proven ability to enhance operational efficiency and client satisfaction.
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in [Software].
Overview
22
22
years of professional experience
Work History
Cosmetologist
Owner/Hideaway Cottage
03.2018 - Current
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
Customer Service Manager
Cinch Home Services
01.2010 - 02.2018
- Managed inbound calls from customers; addressed inquiries and other requests for assistance.
- Assisted customers with resolving service-related issues such as placing claims for home owners regarding HVAC appliances, plumbing, electrical, and assigning home owner to a service company for appointments, etc.
- Interacted with customers to quickly handle requests and or problems.
- Developed mantained effective relationships with customers, staff and vendors.
Office Manager
Charlie T's
03.2006 - 06.2009
- Managed day-to-day operations of the office, such as managing finances, payroll, inventory, customer service, resolving customer issues in a professional manner.
- Utilized excellent organizations skills to prioritize tasks effectively.
- Delivered quality customer service to staff and customers.
- Developed and implemented office procedures to improve efficiency.
Dental Office Receptionist
Dr.Hopkins
Pelzer, Pelzer
09.2001 - 09.2005
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Home Care Provider
Rest Care
Anderson , SC
04.2010 - 06.2015
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
Education
No Degree - Dental Hygienist
Piedmont Technical College
Greenwood, SCDiploma of Cosmetology And Certification - Cosmetology Education
Kenneth Schuler College of Cosmetology
Greenville, SC03.2018
High School Diploma -
Calhoun Falls High School
Calhoun Falls, SC06.2001
References
References available upon request.
Timeline
Cosmetologist
Owner/Hideaway Cottage
03.2018 - Current
Home Care Provider
Rest Care
04.2010 - 06.2015
Customer Service Manager
Cinch Home Services
01.2010 - 02.2018
Office Manager
Charlie T's
03.2006 - 06.2009
Dental Office Receptionist
Dr.Hopkins
09.2001 - 09.2005
No Degree - Dental Hygienist
Piedmont Technical College
Diploma of Cosmetology And Certification - Cosmetology Education
Kenneth Schuler College of Cosmetology
High School Diploma -
Calhoun Falls High School
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