Natalie Searle
Tulsa,OK
Summary
Ambitious and resilient sales representative experienced in
delivering exceptional customer service and cultivating impactful relationships with customers. Skilled at quickly adjusting and learning new information to ensure a happy work environment. Self motivated, reliable, and hard working. Passionate about creating a positive experience for all and growing personally and professionally.
Overview
8
8
years of professional experience
Work History
Sales Associate/Lead Merchandiser
Ida Red General Store
Tulsa, Ok
01.2020 - Current
- Counted cash for shift openings and closings, ensuring accurate financial records.
- Engaged customers with a friendly smile and knowledgeable support to promote sales and build loyalty.
- Built relationships with repeat customers to encourage loyalty.
- Asked detailed questions to determine appropriate items for customer needs.
- Recommended impulse items to increase sales and revenue.
- Created and corrected purchase orders and new items in our point of sales system.
- Crafted new merchandise displays and came up with new ways to spotlight key items and moments.
- Kept store presentable with regular organization, refreshing of displays, and restocking merchandise.
- Maintained sales floor by updating pricing information, and completing inventory management tasks and transfers.
- Reported product issues, including damaged items, vendor returns, and incorrect pricing, to the POS system and manager.
- Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
- Revised discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Delegated daily tasks to team members to optimize group productivity.
- Interviewed prospective employees and provided input to management and owner on hiring decisions.
- Guided and mentored newly hired employees by sharing expertise in different company initiatives.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Made bank runs for multiple stores, did change orders, and made sure the safes had back up cash.
- Assisted with schedule and shift changes to ensure the stores ran smoothly when callouts occurred.
- Ran merchandise transfers back and forth between stores.
Hostess
Blue Coast
Tulsa, Oklahoma
01.2019 - 06.2019
- Checked dining and serving areas to verify proper cleanliness and readiness for guests
- Helped restaurant staff set up small and large events to coordinate smooth execution
- Communicated with servers about new tables, changes in food availability and customer comments
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Monitored dining area to assess server capacity and estimate wait times
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Lead Hostess
Los Cabos
Jenks, Oklahoma
02.2017 - 08.2017
- Stayed attentive to server availability and table turnover to seat guests quickly
- Managed guest expectations by relaying information regarding hours, wait times and specials
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
Education
High School Diploma -
Jenks High School
05.2018
Skills
- Reliable and responsible
- Critical thinking and problem solving
- Self-motivation
- Adaptability
- Working collaboratively or Independently
- Relationship building
- Product upselling
- Inventory management
- Multitasking
- Time Management
- Display setup and refresh
- Leadership experience
- Communication skills
- Creative
Timeline
Sales Associate/Lead Merchandiser
Ida Red General Store
01.2020 - Current
Hostess
Blue Coast
01.2019 - 06.2019
Lead Hostess
Los Cabos
02.2017 - 08.2017
High School Diploma -
Jenks High School
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