Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Searles

Darlington,SC

Summary

Dynamic professional with a proven track record excelling in goal setting and problem-solving. Developed comprehensive care plans and fostered a culture of continuous improvement, enhancing employee engagement and retention. Adept at multitasking and delivering exemplary customer service, ensuring client satisfaction through effective communication and relationship-building.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Asst Director, Social Services

Faith Healthcare Center
03.2024 - 05.2025
  • Developed Admission Care Plans, Quarterly Care Plans and Discharge Summaries.
  • Interviewed residents and families to identify goals.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Managed 30 +incoming calls, emails and faxes per day from vendors, medical supply facilities and Home Healthcare providers.

Activities Assistant

Faith Healthcare Center
08.2022 - 03.2023
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Provided supplies and ideas/demonstrations for 25 residents regularly.

Point of Contact Rep. (COVID Tester)

Wilson Senior Care-Medford
01.2020 - 10.2022
  • Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
  • Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
  • Provided exceptional service by proactively addressing customers'' needs and concerns.
  • Improved customer satisfaction by resolving issues efficiently and professionally.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
  • Completed COVID tests as outlined by OSHA guidelines.
  • Completed 30 + COVID tests during each shift change daily. Informing Director of Nursing of positive test results.

Education

No Degree - Medical Assisting

National Healthcareer Association
Florence, SC
02-2020

Associate of Applied Science - Human Services

Lincoln University
Philadelphia, PA
08-2013

Skills

  • Goal setting
  • Issues resolution
  • Partnerships and alliances
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Coaching and mentoring
  • Task delegation
  • Exemplary Customer Service Skills
  • Telephone Etiquette

Timeline

Asst Director, Social Services

Faith Healthcare Center
03.2024 - 05.2025

Activities Assistant

Faith Healthcare Center
08.2022 - 03.2023

Point of Contact Rep. (COVID Tester)

Wilson Senior Care-Medford
01.2020 - 10.2022

No Degree - Medical Assisting

National Healthcareer Association

Associate of Applied Science - Human Services

Lincoln University

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Natalie Searles