Natalie Seigel
Melville,NY
Summary
Encouraging Operations Director and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance as well as analyzing data to improve the financial stability/profitability of an organization.
Overview
26
26
years of professional experience
Work History
Director of Operations
Onyx Medical Practitioner PC
11.2012 - Current
- Oversaw day-to-day production activities in accordance with business objectives as well as compliance required to meet standards set by NYSDOH, DEA, OSHA.
- Oversaw professional licensure of all clinical staff to ensure all are up to date including CAQH profiles.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes. Posted payments and collections on regular basis. Reviewed patient diagnosis codes to verify accuracy and completeness.
- Maintained all business insurances including liability and malpractice.
- Responsible for set up and regular entry of payroll bi-weekly for all staff including set up of tax structures, 401k and reporting tools.
- Developed systems and procedures to improve operational quality control and team compliance/efficiency.
- Monitored budget and utilized operational resources, oversee and input all data in charts of accounts with monthly meeting with accountants . Analyzed P/L to set quarterly/annual budgets and goals.
- Negotiated with vendors and suppliers to acquire mutually beneficial contracts and agreement for all medical supplies and medications.
- Mentored and coached team members to foster productive and engaging work environment with highest patient satisfaction in mind. Analyzed customer feedback and identified areas for improvement to drive business success.
- Established and monitored quality assurance standards to achieve operational excellence and compliance in medical clinics.
- Trained new employees on proper protocols within our clinic and customer service standards including administrative and clinical staff.
- Managed purchasing of all supplies, sales and established fee schedules, marketing and customer account operations efficiently.
- Establish, set up and maintain EMR(s) for usage in clinic ensuring efficiency, Trained all staff on proper usage. Engaged in back end computer programming to make necessary changes to improve performance for individual users as well as overall clinic.
- Initiated and finalized HR actions regarding staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Review encounters/office notes with all clinical staff monthly to ensure proper documentation for compliance and billing based on standards set forth by NYS and CMS.
Office Manager
Modern Dentistry Of Melville
08.2009 - 09.2012
- Created and managed patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Assisted with regulatory issues such as compliance.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created organized filing system to manage department documents.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed bi-weekly payroll for employees.
Regional Sales Trainer
LA Weight Loss
03.1999 - 02.2007
- Developed and led group training courses to align with corporate sales and service goals including 50-100 participants.
- Developed lesson plans, instructional materials and written practice tests for training courses.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Managed recruitment, training and development for highly effective sales team.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Trained and mentored new personnel hired to fulfill various roles within individual locations assigned to each person.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Provided program/product knowledge to all staff for all products sold in weight loss clinics in order to boost sales.
- Worked with clients on a regular basis ensuring overall customer satisfaction .
Education
Bachelor of Science - Political Science
University of South Carolina - Columbia
Columbia, SCSkills
- Operations Oversight
- Capital Spending
- Process Improvement
- Strategic Planning and Execution
- Leadership Training
- Business Management
- Cost Control
- Employee Development
- Data Management
- Sales Tracking
Timeline
Director of Operations
Onyx Medical Practitioner PC
11.2012 - Current
Office Manager
Modern Dentistry Of Melville
08.2009 - 09.2012
Regional Sales Trainer
LA Weight Loss
03.1999 - 02.2007
Bachelor of Science - Political Science
University of South Carolina - Columbia
Similar Profiles
Zsandre AdonisZsandre Adonis
NA at Dr. Michael Skriker (Medical Practitioner)NA at Dr. Michael Skriker (Medical Practitioner)
OLABIMPE BABARINDEOLABIMPE BABARINDE
Registered Nurse at Group Medical PractitionerRegistered Nurse at Group Medical Practitioner
Conmsagaran Jay RuthnamConmsagaran Jay Ruthnam
General Practitioner Doctor at Self Employed Medical PractitionerGeneral Practitioner Doctor at Self Employed Medical Practitioner