Natalie Shafou
Warren
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, searching for an opportunity to apply my skills and learn something new.
Overview
8
8
years of professional experience
Work History
Store Manager
Pet Supplies Plus
11.2017 - 05.2025
- Oversaw daily store operations, ensuring optimal inventory management and customer satisfaction
- Hired and developed staff on product knowledge and customer service
- Optimized labor scheduling according to store needs while adhering to budget constraints
- Fostered a positive work environment by cultivating strong relationships between team members and by consistent recognition of individual achievements
- Implemented promotional strategies to enhance sales and improve KPI's
- Proficient in Microsoft Office, Excel, D365 and Zebra device
- Managed cash control, created and approved purchase orders and invoices
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with guests
- Attended weekly meetings to stay up to date with company goals and collaborate with neighboring stores
- Traveled to assist new store set up and remodels
- Kept planograms and promotional sale displays up to date
- Maintained a clean work environment and implemented SOP's to provide quality care to our in store pets
Education
High School Diploma -
Lakeview High School
St Clair Shores, MichiganSkills
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership
- Operations management
Timeline
Store Manager
Pet Supplies Plus
11.2017 - 05.2025
High School Diploma -
Lakeview High School