Dynamic Billing and Insurance Specialist with a proven track record at Northern Oral and Maxillofacial Surgeons. Expert in optimizing workflow and resolving claims efficiently, showcasing strong attention to detail and adaptability. Committed to enhancing patient experiences through effective communication and continuous improvement in processes.
Moved to billing department at Northern Oral, optimizing workflow management. Responded to patient questions on insurance pre-estimates and claims efficiently. Ensured all pre-estimates were processed prior to scheduled surgeries. Checked and updated claim statuses regularly to expedite resolutions. Reprocessed pre-estimates to correct discrepancies in submissions. Communicated with insurance providers to resolve claims and ensure proper processing.
Managed incoming phone calls and responded to patient inquiries promptly. Facilitated appointment scheduling and organized patient charts for future visits. Monitored referrals from dental providers to streamline patient transitions. Ensured accurate check-in processes, including verification of registration forms and insurance information. Created a friendly atmosphere that enhanced patient experiences.
Guided prospective members through enrollment process while providing support for various program reservations and event planning.
Welcomed hotel guests warmly to ensure excellent initial experiences. Streamlined check-in process for efficient room assignments. Handled incoming phone inquiries, guiding guests to optimal room options. Supported guests in identifying the best deals that matched their preferences.
Attention to detail
Adaptability and quick learning
Task orientation
Collaboration and independence
Positive mindset
Continuous improvement