Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Shepherd

Natalie Shepherd

Saint Clair Shores,MI

Summary

Well-qualified Human Resources Generalist and Employee Relations professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

9
9
years of professional experience

Work History

Virtual Medical Assistant

Mark Glotkowski, PA-C
01.2019 - Current


  • Handle all electronic medical record (EMR) data entry accurately and promptly.
  • Schedule patient appointments, meetings, conferences, and facilitate all other calendar management needs.
  • Complete all medical coding to ensure thorough, complete patient records and accurate medical billing.
  • Respond to all communications, including emails and phone calls, in a prompt and professional manner.
  • Maintain online records, generating reports and analyzing data for trends and pain points when necessary and proposing abstract, data-driven solutions for process improvement.
  • Provide general administrative support in day-to-day operations as needed.

Human Resources Generalist and Employee Relations

Seniors Wellness Group Of Michigan
05.2015 - Current
  • Provided guidance to managers and employees on payroll, FMLA, and benefits.
  • Handled new-hire onboarding.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Implemented and supervised orientation procedures for new hires.
  • Explained and administered medical insurance, disability and flexible spending accounts.
  • Developed and enforced company policy and procedures relating to human resources activity.
  • Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.

Office Manager

Thomas Park, M.D. And Associates
04.2014 - 05.2015
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Bachelor of Science - Psychology

Baker College
Flint, MI
12.2017

Skills

  • File and Records Management
  • Microsoft Office
  • Database Maintenance
  • Employee Relations
  • Report Generation
  • Executive Support
  • Employee Handbook Development
  • Policy Implementation
  • Analytical and Critical Thinking
  • Payroll Processing

Timeline

Virtual Medical Assistant

Mark Glotkowski, PA-C
01.2019 - Current

Human Resources Generalist and Employee Relations

Seniors Wellness Group Of Michigan
05.2015 - Current

Office Manager

Thomas Park, M.D. And Associates
04.2014 - 05.2015

Bachelor of Science - Psychology

Baker College

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Natalie Shepherd