Natalie Shumway

Server:

• Provided exceptional service to high volume of daily customers.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Maintained positive relationships with co-workers and customers alike through friendly communication.
• Assisted other servers as needed during peak hours or special events.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• Attended to guests' needs in a timely manner, ensuring satisfaction throughout their dining experience.
• Operated POS terminals to input orders, split bills and calculate totals.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Trained new employees to perform duties.
• Managed multiple tasks simultaneously while providing excellent customer service.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Senior Hostess:

• Assigned tables to guests based on their preferences using a POS system.
• Escorted guests to seating area, furnished menus and highlighted daily specials.
• Answered phones promptly to record and confirm reservations.
• Stayed attentive to server availability and table turnover to quickly seat guests and give estimated wait times.
• Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
• Spoke with patrons to make conversation, answer questions or to respond to complaints.
• Trained new hostesses on proper table setup, seating procedures, and guest interactions.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Provided assistance with event planning for larger gatherings or meetings held at the restaurant.
• Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
• Worked effectively in team environments to make the workplace more productive.
• Built positive relationships with other front-of-house and kitchen staff.

• Took orders from customers accurately and in a timely manner.
• Prepared drinks according to standard recipes.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Assisted in training new servers.
• Greeted customers, answered questions and recommended specials to increase profits.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Operated POS terminals to input orders, split bills and calculate totals.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
• Assessed needs and interests of individuals and groups and planned activities accordingly.
• Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
• Provided first aid and responded to emergencies, maintaining camper safety as the top priority.
• Tracked attendance, checking off present individuals.
• Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
• Met with staff to discuss rules, regulations and work-related problems.
• Worked effectively in team environments to make the workplace more productive.

• Greeted guests and sat customers at tables or in waiting areas.
• Communicated with servers about new tables, changes in food availability and customer comments.
• Directed customers to bar area in high-traffic times to increase drink sales.
• Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
• Tracked seated guests and available seating using computer-based and mobile reservation software.
• Balanced cash register at end of shift according to established procedures.
• Recognized by management for providing exceptional customer service.
• Performed opening and closing duties such as restocking supplies and cleaning work areas.
• Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
• Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
• Managed guest expectations by relaying information regarding hours, wait times and specials.
• Built positive relationships with other front-of-house and kitchen staff.
• Monitored dining room activity to ensure all guests were receiving optimal service.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.