Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Natalie Silvester

Concord,CA

Summary

Dynamic professional with a proven track record in relationship building and problem-solving, honed across roles at Nordstrom and Cigna. Excelled in client service, leveraging an outgoing personality and professional demeanor to enhance customer satisfaction and team collaboration. Expert in managing financial records and implementing targeted solutions, significantly contributing to organizational success.

Overview

27
27
years of professional experience

Work History

Sales Associate

Nordstrom
01.2014 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer concerns about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Implementation Specialist

Cigna
08.2006 - 06.2013
  • Assisted account executives with strengthening client relationships through targeted solutions.
  • Assessed project scope to confirm details and understand customer expectations in advance.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Researched and identified solutions to technical problems.

Accounts Payable Coordinator

Cox Enterprises- KTVU Channel 2
01.1998 - 04.2003
  • Tracked expenditures and prepared reports for records and management review.
  • Assisted project managers and operations staff with accounting expertise.
  • Verified validity of charges listed on payment orders for yearly audits.
  • Completed month-end closings with journal entries and reconciling accounts.

Education

High School Diploma -

Immaculate Conception Academy
San Francisco, CA

Skills

  • Positive and professional
  • Relationship selling
  • Outgoing personality
  • Relationship building
  • Multi-tasking strength
  • Client service
  • Professional demeanor
  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Adapt to diverse groups
  • Listening skills

Timeline

Sales Associate

Nordstrom
01.2014 - Current

Implementation Specialist

Cigna
08.2006 - 06.2013

Accounts Payable Coordinator

Cox Enterprises- KTVU Channel 2
01.1998 - 04.2003

High School Diploma -

Immaculate Conception Academy

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Natalie Silvester