NATALIE SINGH
South Ozone Park
Summary
Detail-oriented and highly organised bookkeeping and administration professional with experience in financial record management, payroll administration, compliance monitoring, and business reporting. Holds qualifications in ACCA accounting certifications and a Business Administration Certificate with a 3.9 GPA from Queensborough Community College. Experienced in identifying process improvements, maintaining accurate records, supporting compliance requirements, and providing high-quality administrative support. Recognised for strong attention to detail, professionalism, initiative, and the ability to manage sensitive information with discretion and integrity.
Overview
9
9
years of professional experience
Work History
Bookkeeper
Sand Castle Corporations Inc
07.2024 - Current
- Compliance Auditing: Audited dual-business operations against regulatory checklists during a Consumer Protection review; identified and resolved non-compliant credit card disclosures and updated required on-site signage.
- Systems Modernization: Migrated employee hours tracking from a legacy phone-based system to an online platform, eliminating data entry errors and reducing administrative overhead.
- Digital File Management: Transitioned utility, vendor, and corporate accounts to auto-pay and paperless structures, establishing a secure and organized digital archive for management.
- Financial Tracking: Reconciled incoming invoices and monthly supplier statements against bank ledgers using Excel, QuickBooks, and Sage to ensure precise financial reporting.
- Discretionary Communications: Served as a trusted intermediary between frontline staff and business ownership, managing sensitive interpersonal matters and internal complaints with strict confidentiality.
Cashier
Ideal Food Basket
06.2020 - 10.2023
- Staff Training: Onboarded and trained new hires on POS systems, complex transactions (refunds, voids, suspensions), and accurate vegetable weighing.
- Technical Operations: Entrusted as the sole cashier qualified to partner with management on the launch, daily closure, and cash/coin replenishment of newly introduced self-checkout systems.
- Quality Assurance: Prioritized precise packing and high-quality customer service over rushed speed metrics, successfully preventing product damage and building a loyal customer base.
Junior Accountant
Two-2 Brothers Corp
04.2018 - 06.2019
- Accounts Payable, Receivable & Invoicing: Streamlined daily invoice recording and maintained all supplier files and expense accounts to ensure accurate tracking of liabilities, timely vendor payments, and clear monthly financial reporting.
- Payroll & Data Entry: Administered payroll processes by collecting employee timesheets and preparing accurate payment vouchers, while utilizing QuickBooks and Excel to record all financial transactions and maintain general ledger integrity.
- Reconciliation & Auditing: Performed monthly bank reconciliations to resolve discrepancies and collaborated closely with the company auditor by providing necessary documentation to ensure smooth audit processes.
Customer Service Representative
Teleperformance
11.2017 - 12.2017
- Email Support: Managed high-volume email queues to efficiently resolve customer inquiries regarding product exchanges, order refunds, and shipping mishaps such as address corrections, ensuring rapid response times and maintaining high satisfaction ratings.
Education
Associate of Science - Business Administration
Queensborough Community College
Oakland Gardens, NY01-2025
GED -
UNIVERSITY OF THE STATE OF NEW YORK
New York01-2023
Associate-Level Certificate in ACCA Accounting - Accounting And Finance
Accountancy Training College (ATC)
Guyana02-2019
High School Diploma -
St. Rose's High School
Guyana11-2017
QuickBooks [Level 1] - Accounting
Microspan Technology
Guyana04-2016
Skills
- Accounting and bookkeeping
- Quickbooks
- Microsoft Office
- Payroll processing
- Attention to detail
- Handling confidential materials
Languages
English
Interests
- Outdoor Recreation & Adventure Travel
- Personal Development and Self-Improvement
- Church worship and singing
- Biblical studies and Christian history
- Community and church involvement
Timeline
Bookkeeper
Sand Castle Corporations Inc
07.2024 - Current
Cashier
Ideal Food Basket
06.2020 - 10.2023
Junior Accountant
Two-2 Brothers Corp
04.2018 - 06.2019
Customer Service Representative
Teleperformance
11.2017 - 12.2017
Associate of Science - Business Administration
Queensborough Community College
GED -
UNIVERSITY OF THE STATE OF NEW YORK
Associate-Level Certificate in ACCA Accounting - Accounting And Finance
Accountancy Training College (ATC)
High School Diploma -
St. Rose's High School
QuickBooks [Level 1] - Accounting
Microspan Technology