Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Skehan

Scottsdale,AZ

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

5
5
years of professional experience

Work History

Account Manager

Apex Systems
06.2021 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Achieved or exceeded company-defined sales quotas.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Consulted with businesses to supply accurate product and service information.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Recruiter

Apex Systems
06.2021 - 04.2022
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
  • Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
  • Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
  • Leveraged LinkedIn Recruiter tool effectively, broadening network connections and identifying passive candidates.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.

Marketing Assistant

University Of Arizona
12.2019 - 04.2021
  • Created engaging content for X, Facebook, and Instagram, LinkedIn.
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Updated spreadsheets with statistical, financial and non-financial information.
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Collected, analyzed and summarized data and trends to provide marketing tracking and research.
  • Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
  • Contributed to successful product launches through meticulous coordination of promotional events and activities.

Education

Bachelor of Arts - Communication And Public Relations

University of Arizona
Tucson, AZ
05.2021

Skills

  • Account Management
  • Teamwork and Collaboration
  • Client Relationship Building
  • Networking skills
  • Marketing
  • Business development and planning

Timeline

Account Manager

Apex Systems
06.2021 - Current

Recruiter

Apex Systems
06.2021 - 04.2022

Marketing Assistant

University Of Arizona
12.2019 - 04.2021

Bachelor of Arts - Communication And Public Relations

University of Arizona

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Natalie Skehan