Natalie Skok

• Managed front desk operations from 4 AM to 12 PM, ensuring smooth member check-ins and high satisfaction.

• Trained, scheduled, and supervised front desk staff to maintain efficiency and professionalism.

• Resolved member inquiries and conflicts promptly, boosting retention and satisfaction rates.

• Oversaw membership sales, including sign-ups, renewals, and cancellations with accuracy.

• Managed inventory and placed orders for drinks and food items provided to members.

• Ensured a clean, organized, and welcoming facility.

• Trained new employees at various stations throughout the store and devised a more efficient means of communication between cooks and servers
• Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup
• Greeted regular customers and maintained relationships with them
• Kept cash registers balanced at the start and end of shifts, handled dining room scheduling, and ensured shifts ran smoothly

• Increased profits by an average of 10,000$ weekly by setting ambitious sales goals, motivating salespeople, and directing improvements in customer service
• Supervising, money handling, store opening/closing, and banking procedures during my shift
• Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals

• Kept accurate records of all county members registration and personal document's
• Informed accurate records of costs and informed customers of any additional charges
• Maintained the confidentiality of our record database in accordance with federal privacy laws
• Made sure that waiting times were kept to a bare minimum, typically under 10 minutes
• Greeted all customers with a friendly greeting, answered general questions, gathered information about the nature of their visit, and directed them to the appropriate offices

• Organized materials, wrote documentation, and prepared displays for trial exhibits
• Made contact with clients to set up appointments and discuss the status of their cases
• Oversaw and coordinated the activities of the law firm, including the delivery of subpoenas
• Assisting up to 2 lawyers at one point
• Acted as the first point of contact for all clients
• Used a document management system to upload electronic files and images
• Incoming mail, deliveries, faxes, and other communications were managed, sorted, and distributed by me