Natalie Smith
Lehighton,PA
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Excellent work ethic and strength in boosting team morale.
Overview
2
2
years of professional experience
Work History
Mental Health Counseling Assistant
St. Luke's University Health Network
02.2023 - Current
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Increased group member engagement with interventions tailored to the needs for diverse populations including adolescents, adults, and seniors.
- Collaborated with multidisciplinary teams to generate comprehensive care for clients throughout their treatment while in program.
- Provided psychoeducation groups on relevant topics such as communication skills, conflict resolution, and emotional regulation to empower patients in their daily lives.
Business Assistant
Yenser's Tree Farm
08.2022 - Current
- Boosted company reputation with excellent customer service while addressing inquiries and resolving issues promptly.
- Contributed to project success by providing support to managers during all phases of planning and implementation.
- Increased efficiency in daily operations by taking initiative to identify areas for improvement and implement appropriate solutions.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
Mental Health Technician
KidsPeace Residential Treatment
02.2022 - 06.2023
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Monitored patients' progress, documenting changes in behavior and updating treatment plans accordingly.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Assisted managers in training new hires during the onboarding process
Mental Health Worker
Colonial Intermediate Unit 20
09.2022 - 01.2023
- Designed and Facilitated a daily Social Emotional Learning lesson for the students within my classroom
- Developed rapport with students by actively listening and demonstrating empathy during one-on-one meetings, fostering trust and open communication.
- Actively participated in professional development opportunities to stay current on best practices in mental healthcare delivery.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented student progress in confidential files.
- Implemented crisis intervention plans to support student safety.
- Advocated for students rights and well-being by addressing concerns with appropriate supervisory staff, ensuring that all students received quality care.
Education
Master of Arts - Organizational Development & Leadership
Widener University
Chester, PA05.2026
Certificate - Human Resources Leadership
Widener University
Chester, PA05.2024
Bachelor of Arts, Psychology -
Temple University, College of Liberal Arts
Philadelphia, PA12.2021
Associate in Arts, General Studies -
Lehigh Carbon Community College
Schnecksville, PA05.2019
Skills
- Microsoft Office & Google Drive
- Social Media
- CPR certified
- Team Collaboration
- Verbal and Written Communication
- Leadership
- Time management
- Problem-Solving
Affiliations
- Delta Phi Epsilon Social Sorority, Historian, Spring 2020, Fall 2021
- Work alongside the Member at Large (MAL) Team to plan and facilitate sisterhood events for the 130 members of this chapter
- Co-led and organized a chapter-wide retreat
Timeline
Mental Health Counseling Assistant
St. Luke's University Health Network
02.2023 - Current
Mental Health Worker
Colonial Intermediate Unit 20
09.2022 - 01.2023
Business Assistant
Yenser's Tree Farm
08.2022 - Current
Mental Health Technician
KidsPeace Residential Treatment
02.2022 - 06.2023
Master of Arts - Organizational Development & Leadership
Widener University
Certificate - Human Resources Leadership
Widener University
Bachelor of Arts, Psychology -
Temple University, College of Liberal Arts
Associate in Arts, General Studies -
Lehigh Carbon Community College
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