Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Smith

Fort Worth,TX

Summary

Dedicated Account Manager with dynamic client management, issue resolution and relationship-building skills. Able to handle numerous clients, focusing on various needs, with history of achieving and exceeding expectations. Successful at increasing revenue with new accounts while maintaining relationships and growing revenue with existing accounts. Effective at aligning organizational business goals with quality work to achieve consistent success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Account Manager, Remote

CHAMPS Group Purchasing
Cleveland, OH
08.2021 - Current
  • GPO onboarding of New Members - Roster verification to ensure membership eligibility. Track member applications and sales to service. Account Development - increase revenue from existing accounts, track Letters of Commitment and Designation forms.
  • Process contract connection and price activations.
  • Regularly communicate with distributors and supplier representatives to ensure proper alignment with GPO membership.
  • Utilize CRM to maintain accurate records of client interactions, contract opportunities, and account history.
  • Develop and maintain relationships through regular member outreach to understand needs, align services accordingly, and ensure customer satisfaction.
  • Manage multiple accounts simultaneously while analyzing client data to identify opportunities for growth, by developing strategies to maximize account growth and increase revenue generation.
  • Conduct independent and collaborative research to identify new members, business development opportunities, and create targeted campaigns for both new member acquisition as well as existing account growth.
  • Assist with the creation of a bi-weekly member-facing newsletter.
  • Provide training and guidance to new Account Managers.

Floor Manager

Aladdin Mediterranean Cafe
Keller, TX
2018 - 2020
  • Completed opening, closing, and shift change functions to maintain operational standards each day. Monitored inventory levels, restocked as needed, and reported discrepancies.
  • Received payments and reconciled cash drawer.
  • Provided training and guidance to employees regarding policies and procedures to ensure staff adhered to safety guidelines. Delegated tasks to staff, and reviewed completed work to verify consistency, quality, and conformance.
  • Provided exceptional customer service by addressing inquiries promptly and professionally, and resolving complaints while maintaining customer relationships.

Caregiver

Private Residence
Keller, TX
2015 - 2018
  • Assist with daily activities - personal care, food preparation, appointment setting, and home organization.
  • Verification of medication intake and communication with multiple physicians and offices.
  • Empathy and the ability to provide care for social, emotional, physical, and mental well-being.

Pre-Kindergarten Lead Teacher

Primrose School of Parkwood Hill
Fort Worth, TX
2011 - 2014
  • Prepared and implemented daily curriculum, as well as sourced supplementary materials to enhance lessons. Maintained a secure and disciplined classroom to provide a positive learning environment.
  • Built and strengthened relationships with multiple families and staff through positive experiences, open communication, and cooperation in order to meet common goals.
  • Facilitated meetings with parents and guardians in order to discuss academic progress or behavior issues.
  • Participated in workshops, trainings and conferences to improve educational skills.

Education

Some College (No Degree) - American Sign Language (ASL)

Tarrant County College
Fort Worth, TX
01-2006

Fossil Ridge High School
Keller, TX
06-2002

Skills

  • Excellent Verbal and Written Communication
  • Strong Interpersonal Skills
  • Customer Service
  • Experience with Group Purchasing Organizations
  • Familiarity with Supply Chain Advisor
  • Account Management
  • Account Development
  • Client Relationship Management (CRM)
  • Campaign Writing
  • Business Development
  • Revenue Generation
  • Employee Mentoring
  • Teamwork and Collaboration
  • Cross-Functional Collaboration

Certification

  • Impact Bonus Award Recipient - 2022, 2023
  • Values in Action Spotlight - 2023
  • Volunteer Award Recipient - 2023
  • HIDA AMS Training - Basics of HIPAA and Patient Privacy, April 2024
  • HIDA AMS Training - Fundamentals of GPOs and Healthcare Contracting, April 2024
  • Values in Action Committee Member
  • Current Peer Mentor

Timeline

Account Manager, Remote

CHAMPS Group Purchasing
08.2021 - Current

Floor Manager

Aladdin Mediterranean Cafe
2018 - 2020

Caregiver

Private Residence
2015 - 2018

Pre-Kindergarten Lead Teacher

Primrose School of Parkwood Hill
2011 - 2014

Some College (No Degree) - American Sign Language (ASL)

Tarrant County College

Fossil Ridge High School

Similar Profiles

CREATE PROFILE
Natalie Smith