Natalie Smith
Baltimore,MD
Summary
I am writing to express my enthusiastic interest in exploring opportunities. I am excited about the prospect of contributing my skills and experience to help drive success. With 7 years of experience in customer support I am confident that my skills would be a valuable asset to your team. I would welcome the opportunity to discuss how my skills and experience align with the company's goals.
Thank you for considering my interest in the position I look forward to the opportunity to contribute to your team's success.
Overview
6
6
years of professional experience
Work History
Receptionist
Dermatology Advanced Skin Care
09.2023 - Current
- Providing patient care by performing the following duties
- Schedule all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
- Confirms patients’ appointment and answers incoming questions about appointments
- Instructs patients in locations and directions
- Enters appropriate data into computer and retrieves data
- Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
- Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
- Performs other duties that may be necessary or in the best interest of the organization
- Detail oriented, professional attitude, reliable
- Management and organizational skills to support the leadership of this function
- Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
- Interpersonal skills to support customer service, functional, and team mate support needs
- Able to communicate effectively in English, both verbally and in writing
- Mathematical and/or analytical ability for basic to intermediate problem solving
- Basic to intermediate computer operation
- Proficiency with Microsoft Excel, Word, and Outlook
- Specialty knowledge of systems relating to job function
Call Center Representative
Children's National Hospital
11.2022 - 09.2023
- Continuously validate and verify information needed for decision making or documentation
- Work with insurance companies to verify insurance eligibility and coverage for anticipated services using EVS, ENVOY, UHC and calling insurance; obtain authorization and benefit information from insurance companies as appropriate; document authorization and information in Account Notes and fields
- Collect and verify demographic, PCP/referring physician and insurance information
- Make recommendations for internal process improvements
- Provide client support to parent/guardian via phone for any or all of the following: on-line registration help; scheduling, rescheduling and/or canceling of appointments whether by parent/guardian or department; inform patient/parent of any departmental scheduling guidelines associated with appointment; reschedule all appointments related to clinic maintenance cancellation
- Notify parent of the need for completed insurance referral form or any pre-authorization of treatment prior to scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer parent to central business operation's financial counseling or establish a payment plan
- Enter appropriate notes in the system; obtain necessary information for accurate and complete documentation of all registration printouts, consent documents and other forms
Care Coordinator
Unity Health Care
05.2019 - 11.2022
- Identify and track patients discharged from the inpatient service or the emergency department
- Acts as a professional liaison between hospitals, primary care providers, specialists, community resources
- Participates in the development, maintenance, and adjustment of individualized care plans for patients that address both medical and social barriers to accessing care, and documenting accordingly in the EMR (medical record)
- Participates in interdisciplinary case conferences and team meetings
- Provides culturally appropriate health education
- Provides cultural mediation between communities and health and human needs
- Communicates patient-related needs to appropriate clinical staff including those on the patients care team as well as those providing care coordination and care management services
- Acts as liaison between patient and Primary Care Medical Home in resolution of problems or referral of appropriate resource
- With Support from nursing and social service staff, completes activities that helps inform the patient-centered care plan
- Adheres to Unity's HIPAA guidelines and ensures the appropriate handling of sensitive information
- Performs other duties as assigned within the scope of position expectations
Patient Registration Clerk
Unity Health Care
05.2019 - 11.2022
- Responsible for greeting and registering patients
- Verifying all patient information and insurance details
- Responsible for maintaining confidentiality of patient information
- Responsible for answering various telephones and patient way finding
- Helps patients in distress by responding to emergencies
- Maintains operations by following policies and procedures; reporting needed changes
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
Education
High School -
Springfield High School
Queens, NY12.2010
Trade School - undefined
Henkel & McCoy Trade School
Queens, NY12.2010
High School - undefined
Laurel High School
Laurel, MD12.2009
Skills
- Experience with underserved population or other special needs populations and in working in a nonprofit primary care ambulatory health center Demonstrated experience in using good judgment in working with diverse populations and the ability to prioritize activities Strong customer service focus Excellent written/verbal and time management skills Demonstrated ability to coach, train, and hold others accountable Microsoft Office10 software experience Excellent Verbal & Communication, Payment Collection, Front Desk & Front Office Supervisor experience Proficient in eCW CPR certified Maintains files and/or client database, Controls the flow of patients in and out of the clinic, Schedules appointments, records information, and effectively communicates appointment schedule to client Provide staff support in the absence of center leadership
- EMR Systems
- Medical Records
- Medical Scheduling
- Medical Billing
- Epic
- Customer service
- Medical terminology
Timeline
Receptionist
Dermatology Advanced Skin Care
09.2023 - Current
Call Center Representative
Children's National Hospital
11.2022 - 09.2023
Care Coordinator
Unity Health Care
05.2019 - 11.2022
Patient Registration Clerk
Unity Health Care
05.2019 - 11.2022
Trade School - undefined
Henkel & McCoy Trade School
High School - undefined
Laurel High School
High School -
Springfield High School
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