Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Smith

Jefferson,MD

Summary

Proven leader with a track record of fostering children's development as a Live-In Nanny and enhancing customer experiences at Buffalo Wild Wings. Excelled in multitasking and problem-solving, ensuring safety and efficient time management. Demonstrates exceptional communication and emotional support skills, contributing to positive environments and outcomes.

Overview

5
5
years of professional experience

Work History

Live-In Nanny

Self-employeed
Jefferson, MD
04.2023 - Current
  • Facilitated safe, caring and warm environment for children to stimulate development.
  • Managed daily schedules for multiple children, ensuring timely attendance at school and extracurricular activities.
  • Maintained cleanliness and organization of children's living spaces and play areas.
  • Played games with the kids that encouraged learning through fun activities.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Administered first aid and medication as needed, ensuring child safety and well-being.
  • Monitored children's behavior and reported concerns and milestones to parents.
  • Maintained a safe environment in the home by monitoring children's play.

Cashier

Buffalo Wild Wings
Westminster, MD
07.2020 - 02.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Maintained work area and kept cash drawer organized.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Receptionist Trainee

Manchester Medical Center, LLC
Manchester, MD
04.2021 - 06.2021
  • Sorted incoming mail and distributed it accordingly.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.

Education

High School Diploma -

Winters Mill High School
Westminster
06-2019

Skills

  • Safety awareness
  • Patience and tact
  • Positive reinforcement
  • Emotional support
  • Efficient leadership
  • Exceptional leadership
  • Critical thinking
  • Problem-solving
  • Dependable and responsible
  • Problem resolution
  • Multitasking
  • Excellent communication
  • Time management
  • Efficient time management
  • Exceptional time management skills
  • Active Listening and Understanding
  • Active listening
  • Excellent active listening

Timeline

Live-In Nanny

Self-employeed
04.2023 - Current

Receptionist Trainee

Manchester Medical Center, LLC
04.2021 - 06.2021

Cashier

Buffalo Wild Wings
07.2020 - 02.2022

High School Diploma -

Winters Mill High School

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