Natalie Smithson
Clarksville,TN
Work Preference
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
30
30
years of professional experience
Work History
Patient Services Representative
Dickson Medical Associates
01.2024 - 08.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Medical Receptionist Supervisor
Regents Medical Center
01.2017 - 02.2023
- Ensured a clean and organized work environment by performing regular audits of reception areas.
- Managed phone system effectively, triaging calls as necessary and reducing hold times for callers.
- Developed strong relationships with patients through consistent professionalism and compassionate care during interactions at the front desk area.
- Collaborated with clinical staff to optimize workflow and ensure seamless transitions between departments.
- Enhanced the patient experience with a warm, welcoming environment and professional demeanor.
- Coordinated insurance verification processes, streamlining billing procedures to increase accuracy and reduce denied claims.
- Contributed ideas for process improvements during team meetings; implemented several suggestions that resulted in more streamlined workflows.
- Assisted in managing conflicts among staff members when needed; fostered open communication channels which ultimately strengthened overall team dynamics.
- Streamlined appointment scheduling for increased efficiency and patient convenience.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and protecting sensitive information.
- Improved patient satisfaction by ensuring prompt and efficient front desk operations.
- Provided exceptional customer service by addressing patient concerns promptly and courteously.
- Monitored employee performance regularly through evaluations; provided constructive feedback that led to improved job skills and confidence among staff members.
- Organized office supply inventory for optimal cost control while maintaining adequate stock levels for smooth daily operations.
- Oversaw daily cash handling procedures, maintaining accurate financial records and safeguarding company assets.
- Supervised medical receptionist team, providing guidance and support to ensure quality service.
- Assisted in the training of new employees, developing comprehensive onboarding materials that enhanced knowledge retention.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Interceded between employees during arguments and diffused tense situations.
Owner/Manager Trucking Company
Saint Bethlehem Trucking
01.1996 - 01.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Cultivated positive rapport with fellow Truck Drivers.
- Employee & Driver payroll.
Education
Lamar High School
Arlington, TX01-1983
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Patient Registration
- Payment collection
- Medical terminology
- Patient greeting
- Office administration
- Data entry proficiency
- Reception management
- Phone etiquette
- Front desk supervision
- Appointment reminders
- Patient interviewing skills
- Problem-solving
- Multitasking and organization
- Patient check-in
- Relationship building
- EMR
- Training coordination
- Team leadership
- Friendly and outgoing
- Data entry
- Policy understanding
- Attention to detail
Timeline
Patient Services Representative
Dickson Medical Associates
01.2024 - 08.2025
Medical Receptionist Supervisor
Regents Medical Center
01.2017 - 02.2023
Owner/Manager Trucking Company
Saint Bethlehem Trucking
01.1996 - 01.2023
Lamar High School
3 Employee of the Month Awards
For going above and beyond for Patients and Employees.
November 2018 Employee of the Month
June 2020 Employee of the Month
April 2021 Employee of the Month
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