Natalie Snetter
Salisbury,Maryland
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Volunteer
Love & Grace Fellowship
09.2021 - Current
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Strengthened partnerships between the organization and local businesses to enhance collaboration opportunities.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Facilitated communication between volunteers and staff members through regular updates via newsletters or social media platforms.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Provided administrative support to department leads to help organize events and fundraisers.
- Worked closely with auditors to ensure compliance with regulatory requirements, avoiding potential fines or penalties.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
- Assisted with special events and programs.
- Represented organization positively and professionally while providing community with much-needed services.
- Increased brand awareness by developing and implementing targeted social media campaigns.
- Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
SR Customer Care specialist
Exelon
01.2020 - Current
- Successfully developed call center teams of twelve or more by providing coaching and training
- Serves as a Subject Matter Expert for new hire training classes, trainers, managers, and supervisors
- Social Media representative who answers queries from business partners and potential business partners
- Business Customer Service Team Assistant
- Proven ability to perform in dept account analysis and determines the correct solutions
- Regularly demonstrates the ability to resolve complex problems, and provide efficient, and courteous customer relations for both internal & external customers
- Completes specially assigned projects in a timely fashion, while maintaining quality work
- Uses statistical data to determine how to improve team and individual Metrix
- Proficient in Exelon’s internal and external applications
- ( i.e
- CRM, Uperform, Etalent, NavNet, OMS, LMS, Microsoft Office, UIQ, IS-U, Work force Management, Power BI, Sprinklr, etc.) Conducts meetings, presentations, and huddles
- Demonstrates the self-motivated ability to prioritize and delegate work
- Provide statistical reporting data for the management team
- Serves as an ambassador for the virtual command center for the Bay Region
- Steps in as supervisor when needed
- Constantly demonstrates excellent interpersonal, decision making, active listening, rapport-building, reliability, and communication skills.
Education
B.A. - Business Administration
American Intercontinental University
Salisbury, MarylandSkills
- Detail Oriented
- Excellent Communicator
- Analytical
- Leadership Skills
- Problem Solver
- Customer Service Specialist
Certification
- CNP - Certified Notary Public
Timeline
Volunteer
Love & Grace Fellowship
09.2021 - Current
SR Customer Care specialist
Exelon
01.2020 - Current
B.A. - Business Administration
American Intercontinental University
- CNP - Certified Notary Public
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