Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Solis

Edinburg,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Maximus
07.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and mitigated as much as possible to ensure a good call flow.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve complaints.

Customer Service Representative

AppleOne Employment Agency
04.2022 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Transitioned smoothly into my official position from a temporary agency.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of scripts and procedures.

Customer Service Representative

Spherion Staffing
04.2021 - 11.2021
  • Assisted clients with completion of applications and paperwork.
  • Communicated with people from various cultures and backgrounds on application process.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Representative

Teleperformance
08.2020 - 02.2021
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Verified patient insurance coverage and benefits for medical claims.
  • Managed large volume of medical claims on daily basis.
  • Evaluated medical claims for accuracy and completeness and researched missing data.

Education

Associate of Science - Pediatric Nursing

South Texas College
Mcallen, TX
07.2025

High School Diploma -

Johnny G Economedes High School
Edinburg, TX
06.2020

Skills

  • Conflict Mediation
  • Customer Service
  • Medical Terminology Knowledge
  • Policy and Procedure Adherence
  • Typing Proficiency
  • Grammar
  • Calm and Professional Under Pressure
  • Active Listening
  • Reading Comprehension
  • Critical Thinking
  • Computer Proficiency

Timeline

Customer Service Representative

Maximus
07.2022 - Current

Customer Service Representative

AppleOne Employment Agency
04.2022 - 07.2022

Customer Service Representative

Spherion Staffing
04.2021 - 11.2021

Customer Service Representative

Teleperformance
08.2020 - 02.2021

Associate of Science - Pediatric Nursing

South Texas College

High School Diploma -

Johnny G Economedes High School

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Natalie Solis