Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Natalie Solis

Downey,CA

Summary

Motivated professional with proven leadership and customer service skills, dedicated to driving store performance and team success. Experienced in managing daily operations, coaching staff, and delivering a customer-focused experience. Skilled in analyzing sales data, meeting performance targets, and adapting to change in a fast-paced retail environment. Passionate about the beauty industry, and committed to promoting brand loyalty through hands-on team engagement and strategic store management.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Lovisa
Cerritos, CA
03.2023 - Current
  • Assisted in recruiting, hiring, and onboarding new team members.
  • Drove sales performance through team motivation and leadership.
  • Executed operational procedures, including opening and closing protocols.
  • Managed inventory control and organized stockroom efficiently.
  • Monitored shrink prevention measures and maintained visual merchandising standards.

Assistant Manager

The Body Shop
Cerritos, CA
05.2021 - 03.2023
  • Coached the team to achieve exceptional customer service standards in alignment with the store manager.
  • Oversaw store operations and commercial practices for front and back of house.
  • Led initiatives to enhance customer-focused store experience daily.
  • Fostered development of consumer loyalty and brand awareness for The Body Shop.
  • Maintained accountability for meeting sales and performance targets.

Sales Lead Keyholder

American Eagle Outfitters
Cerritos, CA
12.2020 - 05.2021
  • Monitored inventory levels continuously to maintain optimal stock availability.
  • Ensured accurate labeling of all shipments according to American Eagle standards.
  • Provided guidance to store managers on product selection and effective merchandising strategies.
  • Assisted in replenishing stock to meet demand efficiently.
  • Contributed to preparation of new store layouts for improved customer experience.

Supervisor

Michael Kors
Cerritos, CA
08.2019 - 05.2021
  • Achieved personal and store sales goals through effective team leadership and coaching.
  • Cultivated a performance-driven culture among the store team, emphasizing accountability.
  • Supported Management Team in training initiatives and onboarding of new employees.
  • Led Jet Set Ambassadors in prioritizing exceptional customer experiences to drive loyalty.
  • Analyzed sales reports to identify opportunities and develop actionable improvement plans.

Education

Bachelor of Science - Developmental Psychology

California State University, Long Beach
Long Beach, CA
12.2024

High School Diploma -

Norwalk High School
Norwalk, CA
06.2020

Skills

  • Customer service and engagement
  • Determined professional attitude
  • Clear communication abilities
  • Scheduling proficiency
  • Payroll management expertise
  • Strategic development initiatives
  • Work Planning and Prioritization
  • Systems and software expertise
  • Operational management skills
  • Sales target accomplishment

References

References available upon request.

Timeline

Assistant Store Manager

Lovisa
03.2023 - Current

Assistant Manager

The Body Shop
05.2021 - 03.2023

Sales Lead Keyholder

American Eagle Outfitters
12.2020 - 05.2021

Supervisor

Michael Kors
08.2019 - 05.2021

Bachelor of Science - Developmental Psychology

California State University, Long Beach

High School Diploma -

Norwalk High School

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