Natalie Souffrant
North Windham
Summary
Skilled Associate Manager with notable experience in overseeing daily operations, managing teams, and driving productivity. Strengths lie in strategic planning, workflow optimization, and fostering team collaboration. Successfully led projects to completion, improved process efficiency, and positively impacted bottom-line results in previous roles.
Overview
6
6
years of professional experience
Work History
Associate Manager
Polo Ralph Lauren
Mashantucket
04.2025 - Current
- Oversee daily store operations including inventory control, cash handling, loss prevention, and compliance with Ralph Lauren operational policies to ensure consistent execution and efficiency.
- Manage scheduling, staffing, and performance tracking to optimize labor productivity, control operational costs, and maintain a high standard of store readiness.
- Coordinate with corporate and district leadership to implement operational initiatives, visual merchandising directives, and seasonal floor sets while ensuring alignment with brand standards and business objectives.
Selling Manager
Polo Ralph Lauren
Mashantucket
01.2023 - 04.2025
- Champion innovative sales techniques, set and manage daily/weekly business objectives, assign tasks, and prioritize goals for the sales associate team to drive success.
- Analyze business trends and assist in executing business initiatives tailored to the specific store location.
- Ensure a consistent customer experience aligned with RL brand expectations, handle customer complaints, and engage in community outreach activities to support client development strategy.
- Proficiently manage cash registers and ensure the safe handling of financial transactions and adherence to all company policies and procedures to maintain financial security and integrity within the store.
Brand Ambassador
Polo Ralph Lauren
Mashantucket
03.2021 - 01.2023
- Optimized inventory management processes, increasing replenishment percentages by 78%.
- Engaged customers through product knowledge and brand storytelling.
- Collaborated with the team to maintain visual merchandising standards.
- Fostered relationships with customers to build brand loyalty and trust.
Mentor
LIFT
New London
09.2019 - 03.2020
- Fostered a supportive environment encouraging open communication and trust.
- Provided one-on-one mentoring to enhance student engagement.
- Provided support for at-risk youth who are struggling academically or emotionally in order to promote long-term success in life after graduation.
Education
Bachelor of Arts - Communications
University of Connecticut
Storrs, CTHigh School Diploma -
Science And Technology Magnet High School
New London, CTSkills
- Microsoft Office Suite
- Retail management
- Customer service
- UKG scheduling
- Inventory management
- Merchandising strategies
- Marketing strategies
- Employee onboarding
- Performance evaluation
- Strategic planning
- Department oversight
- Staff training and development
Timeline
Associate Manager
Polo Ralph Lauren
04.2025 - Current
Selling Manager
Polo Ralph Lauren
01.2023 - 04.2025
Brand Ambassador
Polo Ralph Lauren
03.2021 - 01.2023
Mentor
LIFT
09.2019 - 03.2020
Bachelor of Arts - Communications
University of Connecticut
High School Diploma -
Science And Technology Magnet High School