Natalie Spaulding
Lehi
Summary
Dynamic and dedicated professional with a strong background in customer service and healthcare. Proven ability to enhance team efficiency and ensure patient dignity through effective communication and empathy. Skilled in multitasking and problem-solving, consistently delivering high-quality support in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Hostess
Chili's Bar and Grill
06.2024 - 11.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Certified Nursing Assistant
Aspen Ridge Assited Living
09.2023 - 05.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Certified Nursing Assistant
Stonehenge Rehabilitation Center
03.2023 - 09.2023
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Food Safety Assistant Manager
Chick-fil-A
09.2021 - 04.2023
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Assisted in reducing accident rates by implementing new safety policies and procedures.
- Coordinated with other departments to address cross-functional safety concerns and implement corrective actions.
- Conducted thorough accident investigations, identifying root causes and recommending preventive measures for future occurrences.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
Education
High School Diploma -
Lehi High
Lehi, UT05-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Exceptional communication
- Hospitality service expertise
- Hospitality and accommodation
- Calm demeanor
- Flexible and adaptable
- Team player
- Reliable and trustworthy
- Problem-solving
Timeline
Hostess
Chili's Bar and Grill
06.2024 - 11.2024
Certified Nursing Assistant
Aspen Ridge Assited Living
09.2023 - 05.2024
Certified Nursing Assistant
Stonehenge Rehabilitation Center
03.2023 - 09.2023
Food Safety Assistant Manager
Chick-fil-A
09.2021 - 04.2023
High School Diploma -
Lehi High
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