Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Spoelstra

Cle Elum,WA

Summary

A dedicated and detail oriented individual looking for an entry-level position to gain experience and expand my knowledge.

Overview

4
4
years of professional experience

Work History

Breakfast Attendant

Best Western Snocap Lodge
03.2024 - Current
  • Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.

Housekeeping Room Attendant

Suncadia Resort
12.2021 - 03.2024
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Lead Housekeeper

Quality Inn Suites
06.2021 - 12.2021
  • Maintained a high level of team morale by recognizing and rewarding exceptional performance through regular feedback sessions and incentive programs.
  • Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
  • Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
  • Enhanced guest experience by maintaining high standards of room hygiene and presentation.
  • Ensured timely completion of daily tasks through effective communication with team members and supervisors.
  • Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
  • Collaborated with front desk personnel to coordinate room assignments, ensuring prompt check-ins for guests upon arrival without delays due to room unavailability or cleanliness issues.
  • Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.

Deli Clerk

Safeway
04.2020 - 06.2021
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.

Education

Associate of Arts - Incomplete

Spokane Community College
Spokane, WA

Skills

  • Efficient multitasking
  • Cleanliness standards
  • Sanitation Practices
  • Time Management
  • Customer Service
  • Attention to Detail

Timeline

Breakfast Attendant

Best Western Snocap Lodge
03.2024 - Current

Housekeeping Room Attendant

Suncadia Resort
12.2021 - 03.2024

Lead Housekeeper

Quality Inn Suites
06.2021 - 12.2021

Deli Clerk

Safeway
04.2020 - 06.2021

Associate of Arts - Incomplete

Spokane Community College

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Natalie Spoelstra