Natalie Springfield
Hales Corners,WI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Clinic Office Assistant
Aurora Health Care
04.2023 - Current
- Coordinates the scheduling of patients using internal and external referrals
- Utilizes work queues to ensure prompt scheduling
- Utilizes effective communication skills with patients, providers, and co-workers, to ensure seamless flow in patient care
- Provides strong multitasking skills daily, to ensure daily, weekly, and monthly tasks are completed in a timely manner
- Answers multi line telephone
Established Patient Coordinator
Froedtert Health
03.2020 - 03.2023
- Coordinated the scheduling of complex multidisciplinary care
- Worked out of work queues to assist patients with coordinating clinic appointments, lab work, imaging, outpatient procedures and treatment
- Utilized effective communication skills with patients, providers, and co-workers, to ensure a seamless flow in patient care
- Ensured authorizations were obtained prior to procedures, per department protocol.
Stock Room Operations Associate
Kohls Department Store
10.2019 - 01.2020
- Fulfilled customers online purchased orders utilizing Zebra or Bluebird handheld device, and then packaged items for in-store pick up or shipment
- Unloaded and processed all incoming freight, replenishing merchandise to the sale floor
- Assisted with in-store pick up at the customer service desk, as well as processed Amazon returns
- Assisted with customer’s needs.
Server/Bartender
Cliffords Supper Club
06.2012 - 10.2019
- Mastered point-of-service (POS) computer system for automated order taking
- Managed currency and credit transactions quickly and accurately
- Interacted with patrons in a professional, welcoming, and hospitable manner
- Mixed and served drinks to customers of the bar and dining room
- Set tables for events according to floor plan, with linens, flatware, and glassware, and then serviced events
- Managed and delegated tasks to event staff.
Education
High School Diploma -
Nathan Hale High School
West Allis, WI06.2001
Skills
- Front Desk Operations
- HIPAA Compliance Understanding
- Active listening abilities
- Patient Confidentiality Maintenance
- Patient Scheduling Expertise
- Positive Attitude
- Customer Service
- Strong Problem Solver
- Medical Terminology
- Professionalism and Discretion
- Organizational Competence
- Time Management
Timeline
Clinic Office Assistant
Aurora Health Care
04.2023 - Current
Established Patient Coordinator
Froedtert Health
03.2020 - 03.2023
Stock Room Operations Associate
Kohls Department Store
10.2019 - 01.2020
Server/Bartender
Cliffords Supper Club
06.2012 - 10.2019
High School Diploma -
Nathan Hale High School
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