Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Natalie Steckler

EVANSVILLE,IN

Summary

Sales-oriented travel agent with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Travel Agent

Mickey Travels, LLC
07.2021 - Current
  • Arranged travel accommodations for groups, couples, executives, and families.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Updated and maintained customer databases to increase customer retention.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.

Travel Agent

Haynie Travel Services
08.2012 - 06.2021
  • Arranged travel accommodations for groups, couples, executives, and families.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.

Meeting and Event Planner

Meetings And Events International
07.1998 - 06.2009
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Trained and supervised event staff to complete tasks on time.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Developed detailed event reports, documenting all aspects of each event.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Monitored and controlled event expenditures to meet budgets.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Developed and distributed event surveys to gather feedback and assess event success.

Education

Associate of Applied Science - Medical Office Assistance

Ivy Tech Community College of Indiana
Evansville
05.2008

Skills

  • Administrative Tasks
  • Travel Research
  • Itineraries
  • Regulations and Compliance
  • Mentoring and Training
  • Logistics Support
  • Client Relations
  • Retail Sales
  • Marketing
  • Interpersonal Communications
  • Client Consultations
  • Reservations Management

Certification

  • CTA - Certified Travel Associate
  • Walt Disney Parks and Recreation Certified Travel Planner
  • Universal Parks and Resorts Certified Travel Planner
  • Sandals Certified Travel Consultant

Timeline

Travel Agent

Mickey Travels, LLC
07.2021 - Current

Travel Agent

Haynie Travel Services
08.2012 - 06.2021

Meeting and Event Planner

Meetings And Events International
07.1998 - 06.2009

Associate of Applied Science - Medical Office Assistance

Ivy Tech Community College of Indiana

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Natalie Steckler