Natalie Steeby
Columbia,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Mitchell Simone LLC
08.2020 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Proficient in Shopify, Returnly, MicroSoft Office and multiple warehouse software systems.
- Responsible for processing and repackaging of returns for Dakine.com.
- Responsible for processing and approving/rejecting all apparel warranties for Dakine.com.
General Manager
44 Canteen
07.2015 - 08.2020
- Developed and implemented strategies to increase sales and profitabili.
- Correctly calculated inventory and ordered appropriate supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Bar Manager
Sake Japanese Bistro & Bar
07.2014 - 07.2015
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Restaurant General Manager
Trey Bistro
07.2011 - 07.2014
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Bachelor of Arts - Anthropology
Kansas State University
Manhattan, KS12.2001
Skills
- Lead Generation
- Critical Thinking
- Quality Assurance Controls
- Customer Consulting
- Stocking and Replenishing
- Document Control
- Conflict Mediation
- Shipping and Receiving Understanding
Timeline
Customer Service Representative
Mitchell Simone LLC
08.2020 - 08.2023
General Manager
44 Canteen
07.2015 - 08.2020
Bar Manager
Sake Japanese Bistro & Bar
07.2014 - 07.2015
Restaurant General Manager
Trey Bistro
07.2011 - 07.2014
Bachelor of Arts - Anthropology
Kansas State University
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