Natalie Steinbrink
Tomah,WI
Summary
Proven leader with a track record of fostering teamwork and enhancing customer satisfaction. Skilled in coaching and mentoring, with a keen eye for performance improvement. Excels in problem-solving and team collaboration, significantly increasing project completion rates. Expertise in team supervision and motivation, ensuring high-quality standards are met with attention to detail.
Overview
9
9
years of professional experience
Work History
Personal Home Cleaner
Self-Employed
09.2021 - Current
- Part-Time (10 hours per week)
- Increased repeat business by establishing trust and rapport with clients through consistent high-quality work.
- Contributed to a positive first impression for guests by maintaining pristine common areas in client homes.
- Improved client satisfaction by providing thorough and efficient cleaning services tailored to individual preferences.
- Maintained open lines of communication with homeowners regarding scheduling updates or special requests.
- Streamlined cleaning processes, implementing efficient techniques for faster completion without sacrificing quality.
- Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
- Proactively identified maintenance issues during cleaning tasks, notifying clients of potential problems before they escalated.
- Reduced allergens and improved indoor air quality by regularly dusting surfaces and vacuuming floors.
- Consistently met deadlines, ensuring clients'' homes were cleaned and organized within their specified timeframes.
- Prevented potential damage to furniture and fixtures by using appropriate cleaning methods for various materials.
- Conducted initial consultations with prospective clients to understand their unique requirements for personalized service delivery.
Team Lead Housekeeper
Best Western Hotel
04.2023 - 01.2024
- Part-Time (30 hours per week)
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Collected, arranged, and input information into database system.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
Food Service Worker
DCT Incorporated
04.2021 - 08.2021
- Seasonal, Part-Time (30 plus hours per week)
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Teachers Assistant
Tomah Area School District
11.2020 - 03.2021
- Part-Time (25 hours per week)
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Reviewed lesson material with students individually or in small groups.
- Supported lead teacher in lesson preparation, ensuring materials were ready for class activities.
- Managed classroom behavior, creating conducive environment for learning.
- Monitored student progress, providing feedback that contributed to improvement in academic performance.
- Prepared visual aids for lessons, enriching learning experience.
- Maintained safety and security by overseeing students in recess environments.
Food Service Worker
US Department of Veteran Affairs
03.2020 - 10.2020
- Full-Time (40 hours per week)
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Food Service Worker
Kwik Trip
07.2019 - 02.2020
- Full-Time (40 hours per week)
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Cashier
Walmart
04.2019 - 07.2019
- Part-Time (20 hours per week)
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Casheir
McDonald's
06.2015 - 11.2015
- Part-Time (15 hours per week)
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Tomah High School
Tomah, WI01.2020
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Influencing skills
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Team Supervision
- Team motivation
Timeline
Team Lead Housekeeper
Best Western Hotel
04.2023 - 01.2024
Personal Home Cleaner
Self-Employed
09.2021 - Current
Food Service Worker
DCT Incorporated
04.2021 - 08.2021
Teachers Assistant
Tomah Area School District
11.2020 - 03.2021
Food Service Worker
US Department of Veteran Affairs
03.2020 - 10.2020
Food Service Worker
Kwik Trip
07.2019 - 02.2020
Cashier
Walmart
04.2019 - 07.2019
Casheir
McDonald's
06.2015 - 11.2015
High School Diploma -
Tomah High School
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