Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Stemle

Fort Myers

Summary

Motivated and personable service professional with over six years of experience in customer-facing roles across various food and beverage establishments, and community outreach environments. Skilled in delivering exceptional hospitality, managing daily operations, and promoting business growth through social media and community engagement. Adept at multitasking in fast-paced settings, collaborating with diverse teams, and leading by example. Passionate about making a positive impact both in the workplace and the community through consistent, hands-on involvement and service.

Overview

8
8
years of professional experience

Work History

Food and Beverage Server

Prawnbroker Restaurant Group
02.2019 - Current
  • Provide excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
  • Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Used point-of-sale systems and completed end-of-shift paperwork accurately.
  • Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
  • Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.

Operations Assistant

Southern SnoBalls
01.2018 - Current
  • Provided fast, friendly customer service in a high-volume food trailer environment, handling daily orders.
  • Operated point-of-sale system to manage transactions, issue receipts, and balance daily cash intake.
  • Maintained cleanliness and sanitation standards for equipment and prep areas in compliance with state health regulations.
  • Restocked inventory and tracked supply levels to ensure uninterrupted service during peak hours.
  • Increased customer traffic by promoting featured menu items and event appearances through social media and community word-of-mouth.
  • Assisted with the setup and breakdown of the trailer for events.

Education

Bachelor of Arts - Integrated Studies, Psychology Focus

Florida Gulf Coast University
Estero, FL
12.2024

Skills

  • Team Collaboration & Leadership
  • Business Growth & Retention
  • Community Engagement
  • Critical Thinking
  • Customer Service
  • Conflict Resolution
  • Organization
  • Time Management
  • Goal Oriented
  • Adaptability and Flexibility
  • Client Rapport Building
  • Presentation Skills

Timeline

Food and Beverage Server

Prawnbroker Restaurant Group
02.2019 - Current

Operations Assistant

Southern SnoBalls
01.2018 - Current

Bachelor of Arts - Integrated Studies, Psychology Focus

Florida Gulf Coast University

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