Natalie Stevens
SHALIMAR,USA
Summary
Experienced with team management and leadership. Utilizes communication to collaborate and work well with others. Reliable, adaptable, and known for conflict resolution.
Overview
5
5
years of professional experience
Work History
Team Leader
Chick-fil-A
Fort Walton Beach, Florida
01.2025 - Current
- Led daily operations and directed team members to maintain productivity in fast-paced environment
- Resolved customer concerns and complaints professionally in person and over the phone to enhance customer satisfaction
- Ensured efficiency, quality of service, and compliance with company policy among team members to support operational standards
Team Member
Chick-fil-A
Fort Walton Beach, Florida
01.2022 - 01.2025
- Provided exceptional customer service at retail location
- Operated POS systems and efficiently processed large cash payments for smooth transaction flow
- Kept work area organized and clean to promote teamwork
Education
Bachelor of Arts (B.A.) - Creative Writing
Florida State University
Tallahassee, FL05.2028
Associate of Arts (A.A.) - undefined
Northwest Florida State College
Niceville, FL05.2026
Skills
- Team Collaboration
- Leadership development
- Employee Training
- Customer Service
- Conflict resolution
- Time Management
- Multitasking and Organization
- Communication and Interpersonal Skills
- Office suite proficiency
Accomplishments
- Earned promotion from Team Member to Team Leader after three years of consistent performance
- Successfully balanced full-time college coursework while accepting greater leadership responsibilities
- Developed leadership, communication, and decision-making skills
- Demonstrated reliability, professionalism, and a commitment to customer satisfaction throughout four years of employment.
Timeline
Team Leader
Chick-fil-A
01.2025 - Current
Team Member
Chick-fil-A
01.2022 - 01.2025
Associate of Arts (A.A.) - undefined
Northwest Florida State College
Bachelor of Arts (B.A.) - Creative Writing
Florida State University