Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Natalie Stewart

Waverly,TN

Summary

Compassionate and detail-focused individual skilled in healthcare support and customer service. Known for strong interpersonal skills and a commitment to enhancing client wellbeing and satisfaction through effective communication and problem resolution.

Overview

4
4
years of professional experience

Work History

Order Processor

Online Stores
01.2023 - 11.2025
  • Processed customer orders efficiently using inventory management systems
  • Verified order accuracy and resolved discrepancies prior to shipment
  • Collaborated with warehouse staff to optimize order fulfillment timelines
  • Managed returns and exchanges, ensuring customer satisfaction
  • Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.

Appointment Setter

Temp Agency
02.2024 - 02.2025
  • Communicated with clients to understand needs and confirm details of appointments.
  • Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.

  • Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics. Made appointment schedules.

Customer Service Representative

Temp Agency
03.2024 - 11.2024
  • Resolved customer inquiries effectively, enhancing overall satisfaction and retention.

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  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Home Health Care Worker

Temp Agency
02.2022 - 03.2024
  • Assisted clients with daily living activities to enhance comfort and independence.
  • Monitored patient health and reported changes to healthcare professionals promptly.
  • Developed and implemented personalized care plans in collaboration with interdisciplinary teams.
  • Trained new staff on care protocols and best practices for client engagement.
  • Maintained accurate documentation of patient records and care activities for compliance purposes.
  • Coordinated transportation for clients to medical appointments, ensuring timely arrivals.
  • Advocated for client needs and preferences, fostering trusting relationships with families.
  • Evaluated care effectiveness regularly, making adjustments to improve service delivery quality.
  • Assisted patients with daily living activities, resulting in a higher quality of life.
  • Managed medical emergencies effectively, applying CPR and first aid skills when necessary to ensure patient safety.
  • Contributed to hospice patients'' comfort during end-of-life care through empathetic support and symptom management.
  • Facilitated the recovery process for post-operative patients by administering wound care and monitoring vital signs.
  • Provided essential support for clients with disabilities by assisting in adaptive equipment usage and performing transfers safely.
  • Enhanced patient well-being by providing compassionate and attentive care.
  • Collaborated with healthcare team members to develop comprehensive care plans tailored to individual patient needs.
  • Continuously pursued professional development opportunities to stay current on industry best practices, ensuring the highest quality of care for clients.
  • Demonstrated cultural sensitivity when working with diverse clientele, respecting unique customs and traditions in the provision of care.
  • Performed light housekeeping duties to maintain a clean living space for clients, contributing to their overall wellness.
  • Maintained a safe and clean home environment for patients, reducing fall risks and promoting overall health.
  • Safeguarded client privacy by maintaining strict confidentiality of personal information, adhering to HIPAA regulations at all times.
  • Helped maintain client hygiene through bathing, grooming, and dressing assistance, fostering dignity and self-esteem in daily routines.
  • Improved patient mobility through personalized exercise plans and physical therapy techniques.
  • Implemented engaging recreational activities for clients suffering from dementia, enhancing cognitive function and emotional wellbeing.
  • Supported families by offering respite care services, allowing them to recharge while ensuring their loved ones received proper attention.
  • Educated patients on medication administration, leading to improved adherence and better health outcomes.
  • Promoted independence among elderly clients by assisting them with essential tasks such as grocery shopping and doctor appointments.
  • Consistently monitored client''s vital signs, reporting any significant changes to medical professionals promptly for appropriate intervention.
  • Collaborated with family members and caregivers to provide a consistent and supportive care environment, enhancing client satisfaction.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Developed individual care plans for clients based on specific needs.
  • Provided direct personal care and administrative services to clients.
  • Assisted with end-of-life care.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Administered medications in accordance with doctor's instructions.
  • Scheduled and coordinated medical appointments.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Developed and implemented care plans for clients.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Documented vital statistics and coordinated with health care providers.
  • Constructed cognitively stimulating activities.
  • Improved patients' comfort with massage and application of topical treatments.

Education

No Degree - Computer Knowladge

Nashville State Community College
Waverly TN
06-2009

Skills

  • Order picking
  • Invoicing and billing Taking and processing orders

Interests

  • Cooking
  • Growing herbs, vegetables, or fruits in home gardens
  • Learning new cooking techniques and expanding my culinary skills
  • Baking
  • I like trying new recipes and food trends

Timeline

Customer Service Representative

Temp Agency
03.2024 - 11.2024

Appointment Setter

Temp Agency
02.2024 - 02.2025

Order Processor

Online Stores
01.2023 - 11.2025

Home Health Care Worker

Temp Agency
02.2022 - 03.2024

No Degree - Computer Knowladge

Nashville State Community College
Natalie Stewart